Qwest Provides Customers with Improved, Choice-Driven Solutions for Hosting Needs

DENVER, July 30, 2003 ? Qwest Communications International Inc. (NYSE: Q) today announced managed service enhancements to its award-winning Web hosting services. These enhancements offer customers complete flexibility in their choice of hosting solutions delivered on a scalable platform designed to grow with their needs. The new services also offer additional dedicated support, new disaster recovery options and a choice of hosting sites.

The new managed hosting services give customers the flexibility to purchase tailored configurations of services to meet specific hosting needs. Customers? options include:

  • Monitoring and management of operating systems, Web, mail, enterprise applications and databases-24 hours a day, 365 days a year.
  • Flexibility in hosting location: customers can choose to have hosting services provided at a Qwest CyberCenter, on the customer?s premise or at an alternate site.
  • Hourly consulting services.
  • A Web portal offering real-time viewing of hosting environments.

Dedicated customer service managers: Provide customers a single point of contact to ensure their complex hosting needs are addressed.

New disaster recovery solutions: Offer customers rapid recovery time for critical business applications. Qwest?s highly experienced disaster recovery team works with customers to help them select the level of recovery they need. Customers can choose from data recovery options ranging from four to 24 hours and actual physical site recovery options from one-week, 72 hour and 24-hour increments.

New service level agreements: Guarantee the customers? implementation timeframes, facility and end-to-end availability of the environment application.

"Customers are demanding greater degrees of choice from their hosting providers," according to Melanie Posey, program manager for IDC, a leading industry analyst firm. "Qwest's announcement today will resonate well with companies that want to choose a hosting solution that is a good fit for their business, yet flexible enough to scale for the future."

?Qwest?s new Web hosting enhancements further illustrate our commitment to the hosting business and providing our customers with choice-driven solutions tailored to suit their business needs,? said Pat Engels, Qwest executive vice president, products and pricing group. ?Our new hosting offerings paired with Qwest?s dedication to customer service give customers first-class hosting support to ensure their service environments are running smoothly.?

About Qwest Web hosting solutions

Qwest Web hosting services offer an integrated portfolio of Internet solutions over an all optical Internet protocol (IP) network. Customers can choose from a complete spectrum of fully customizable solutions covering domestic and international dedicated hosting, storage services, backup services, hosted equipment and security services. Hosting operations take place at one of Qwest?s eight, state-of-the-art CyberCenters located in Burbank, Calif.; Chicago; Denver; Newark; Tampa; Sacramento; Sterling, VA; and Sunnyvale, Calif. The CyberCenters have some of the industry?s most advanced procedures for monitoring, diagnosing and resolving network, operating system, and application problems before they start. Voted ?Hosting Center of the Year? in a recent InfoWorld reader?s choice survey, Qwest was also ranked number one for providing application services in a recent America?s Network end-user survey.

Qwest ?Migrate to Stability? Hosting Offer:

Currently Qwest is offering a hosting promotion that helps businesses move to a stable, experienced Web hosting provider. ?Migrate to Stability? , which runs through August 31, 2003, offers up to two months of free service and a stress-free transition to a Qwest CyberCenter. Businesses interested in learning more about this offer and Qwest?s Web hosting services should contact 800-860-4711.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 50,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: unanticipated delays in completing the process of our restatement of historical financial statements and related audits; the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; the effects of our anticipated restatement of historical financial statements including delays in or restrictions on our ability to access the capital markets or other adverse effects to our business and financial position; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; the failure of our chief executive and chief financial officers to provide certain certifications relating to certain public filings; delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; our future ability to provide interLATA services within our 14-state local service area; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete, including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.

Contact Information
Media Contact
Kathleen Lessman
Investor Contact
Stephanie Comfort
Twitter Facebook Linkedin Google+ Email