SIOUX FALLS, S.D., March 2, 2005 - Qwest Communications International Inc. (NYSE: Q) today announced the opening of a customer sales and service center in Sioux Falls, S.D. In the next several months, Qwest will hire 277 new employees to fill the positions.
"While Qwest counts it a privilege to serve customers throughout America, it is especially gratifying to work within the kind of enlightened regulatory and business-friendly climate enjoyed by the citizens of South Dakota," said Qwest Chairman and CEO Richard Notebaert. "Such an environment fosters growth and Qwest is pleased to participate in that progress. We look forward to mobilizing this significant addition to our South Dakota workforce ? and to the additional opportunities we'll now have to demonstrate our Spirit of Service."
"I am very pleased that Qwest has chosen Sioux Falls as the site for a new customer sales and service operation," said South Dakota Governor Mike Rounds. "Qwest could have put the operation anywhere, but they chose South Dakota because they understand the value of hiring our citizens, who have great skills and a great work ethic. In an era when some companies are outsourcing jobs to other countries, I am pleased that Qwest is ?Smart Sourcing to South Dakota.?"
The new sales and service center is part of Qwest's Spirit of Service? initiative to effectively meet customer demand in the competitive market and provide a consistently high-quality customer service experience. The center will handle calls from Qwest customers throughout the company's 14-state local service region. In addition, employees in the center will focus on delivering complete and personalized service to Qwest customers.
"With the help from the state, Qwest is doubling the number of employees in South Dakota," said Larry Toll, Qwest president for South Dakota. "I'm pleased that we will be making Sioux Falls home to this new Qwest operation. These jobs will extend the rich heritage of excellence that is the backbone of our Qwest Spirit of Service."
Sioux Falls was selected as a location for the call center not only because of the outstanding facility, but also because of the people. The Sioux Falls area has a substantial workforce with considerable experience in the telecommunications industry.
The hiring process will begin in April, and the sales and service associates will go through an associated training program. Positions will also be available for a center director, supervisors and support personnel. Many of the positions will be represented by the Communications Workers of America and will include a benefits package.
Qwest will offer opportunities to apply and interview for positions in the coming weeks. Specific details concerning the hiring process will be announced at a later date.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services. With more than 40,000 employees, Qwest is committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
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