Qwest Communications To Give Customers A Choice Of Internet Service Providers And Assurance Service Won't Be Disrupted

DENVER, February 27, 2002-- Qwest Communications International Inc. (NYSE: Q) today said it will assure that choices of Internet service providers (ISP) are communicated to customers who are choosing to switch their service from qwest.net to Microsoft's MSN service or any other ISP.

Qwest will tell customers online, in mailings or over the phone about their choice of MSN or other ISP's, said Steve Starliper, vice president of Qwest's consumer product management.

Starliper said customers will be shifted from qwest.net service to MSN only when there is assurance that the customer will not lose Internet service. By late March a system will be in place to assure no disruption of service for customers who want to switch from MSN to another ISP.

"Our priority is to put a safety net around our customers who are being required to go through the process of selecting an ISP so the experience is easy," said Starliper.

Qwest also is extending the deadline for customers to choose an ISP until late April before an automatic migration takes place between qwest.net service and MSN service. Qwest also is waiving all fees for customers changing from MSN to another ISP in Qwest's 14 local service states.

Starliper said today he verified an MSN service billing problem was confined to customers in Colorado and Wyoming and the problem had been fixed.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity(r) Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 190,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest Communications International Inc. (together with its affiliates, "Qwest", "we" or "us") with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: potential fluctuations in quarterly results; volatility of Qwest's stock price; intense competition in the markets in which we compete; changes in demand for our products and services; the duration and extent of the current economic downturn, including its effect on our customers and suppliers; adverse economic conditions in the markets served by us or by companies in which we have substantial investments; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; rapid and significant changes in technology and markets; adverse changes in the regulatory or legislative environment affecting our business, delays in our ability to provide interLATA services within our 14-state local service area; failure to maintain rights-of-way; and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST, and difficulties in combining the operations of the combined company. This release may include analysts' estimates and other information prepared by third parties for which we assume no responsibility. We undertake no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

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