Qwest Communications Launches Service To Help Customers Design Voice-Enabled Customer Service Applications

DENVER, September 26, 2002 ? Qwest Communications International Inc. (NYSE: Q) today launched a new Web portal that provides business customers and systems integrators with the tools to develop customized interactive voice response (IVR) and speech recognition applications for their customer service functions. With these specially tailored applications, businesses and systems integrators can quickly and cost-effectively provide their customers with higher quality service via the telephone, e-mail or the Internet.

The new portal ? called the Qwest Development Network(sm) - is based on the voice extensible mark-up language (VXML), which is an open standard design code used to create voice-enabled Web applications. The development network provides tools for VXML application development, testing, online documentation and expert live technical support. Business customers and systems integrators can create an application from concept to prototype to trial to production at a reduced cost. Also, because the development network is based on an open standard concept, Qwest business customers and systems integrators can protect their development investment and easily migrate the application to Qwest Web Contact Center(sm) or other VXML platforms.

Used by large and small companies alike, Qwest Web Contact Center is a Web-driven platform that integrates voice and data applications so businesses can provide world-class customer service over the phone or the Web. Qwest Web Contact Center enables businesses to implement a variety of functions including IVR, in-bound customer service, out-bound marketing, Web chats and other help desk applications. Qwest Web Contact Center supports both Speechworks(sm) and Nuance(sm) speech recognition technologies, and seamlessly integrates with Genesys and Cisco?s ICM Computer Telephony Integration platforms for enhanced call management.

?Qwest is the first large telecommunications provider to embrace open standards in its contact center offering,? said Teresa Taylor, Qwest senior vice president of products. ?As a result, we?ve got a compelling solution for businesses that require a flexible contact center platform and specialized applications to fit their business, bundled with world-class network services.?

Qwest customer Transzap is using the development network and is implementing the applications to help enhance its Oildex solutions. TransZap's Oildex Connect? is an Internet-based suite of integrated software services for the upstream petroleum industry. The system automates the financial operations workflow that inter-connects an oil company to its many business partners - improving productivity, shortening cycle-time, and reducing costs.

"We were looking for a solution for voice-enabling our Oildex Web service, and were pleased to find the Qwest Web Contact Center development network,? said Peter W. Flanagan, president and CEO of TransZap. ?It has been easy to use and a great tool for prototyping and developing our VXML application."

The Qwest Development Network is located at www.qwccdevnet.com. Businesses are encouraged to visit the portal and take a free tour of the resources available.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 55,000 employees are committed to the ?spirit of service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.

This release may contain projections and other forward-looking statements that involve assumptions, risks and uncertainties. Readers are cautioned not to place undue reliance on these statements, which speak only as of the date of this release. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest Communications International Inc. (together with its affiliates, ?Qwest?, ?we? or ?us?) with the Securities and Exchange Commission (the ?SEC?), specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; the effects of our anticipated restatement of historical financial statements including delays in or restrictions on our ability to access the capital markets or other adverse effects to our business and financial position; our substantial indebtedness, and our inability to complete any efforts de-lever our balance sheet through asset sales of other transactions; any adverse outcome of the SEC?s current inquiries into Qwest?s accounting policies, practices and procedures; any adverse outcome of the current investigation by the U.S. Attorney?s office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; the failure of our chief executive and chief financial officers to provide certain certifications relating to certain public filings; rapid and significant changes in technology and markets; failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST, and difficulties in combining the operations of the combined company; our future ability to provide interLATA services within our 14-state local service area; potential fluctuations in quarterly results; volatility of Qwest?s stock price; intense competition in the markets in which we compete; changes in demand for our products and services; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; adverse developments in commercial disputes or legal proceedings; and changes in the outcome of future events from the assumed outcome included by Qwest in its significant accounting policies. The information contained in this release is a statement of Qwest?s present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest?s assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest?s assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.

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