Qwest Communications Drives Dramatic Customer Satisfaction Gains in the 2005 American Customer Satisfaction Index Survey

DENVER, May 17, 2005 ? The University of Michigan released its 2005 American Customer Satisfaction Index (ACSI) survey for telecommunications companies today, showing that Qwest Communications (NYSE: Q) produced the strongest year-over-year gain in customer satisfaction in the industry. Qwest improved its overall satisfaction score from a 64 in 2004 to a 69 in 2005. Qwest?s overall score placed it in a statistical ?dead heat? with other telecom providers.

?Today?s ACSI results are a confirmation that our Spirit of Service initiatives are working,? said Joan Walker, Qwest executive vice president of corporate marketing and communications. ?We have consistently ranked at the top of the industry in terms of delivering quality service to customers and now that is translating to significantly increased customer satisfaction.?

Qwest not only produced the most significant improvement in the industry, but bucked the industry trend of declining ACSI scores in 2005. Verizon, AT&T and BellSouth all experienced declines in their overall score in this year?s survey and the industry average decreased one point, from 71 to 70. Of particular note, Qwest?s year-over-year increase in its customer-loyalty score showed ?best-in-class? performance. Customer loyalty is becoming increasingly important as competition for local phone service increases.

To create the ACSI, the National Quality Research Center conducts quarterly telephone surveys with residential customers. Customers rate their satisfaction and are surveyed about their expectations and experiences of value and quality with the products and services they have purchased. Consumer models are generated from the customer responses and are used to predict customer loyalty.

Sales of the measured companies constitute 30 to 40 percent of the U.S. Gross Domestic Product. The first ACSI was released in October 1994. Since then, it has been released quarterly, with one or two of the seven economic sectors measured updated each quarter.

Details about ACSI?s survey for the fixed-line telephone industry and Qwest?s performance can be found at http://www.theacsi.org/scores_commentaries/commentaries/Q1_05_comm.htm.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services. With more than 40,000 employees, Qwest is committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.

Forward Looking Statement Note

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors consolidating with other providers or otherwise reorganizing their capital structure to more effectively compete against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; changes in the outcome of future events from the assumed outcome included in our significant accounting policies; and our ability to utilize net operating losses in projected amounts.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements and other statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

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The Qwest logo is a registered trademark of Qwest Communications International Inc. in the U.S. and certain other countries.

The Qwest logo is a registered trademark of Qwest Communications International Inc. in the U.S. and certain other countries.

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