PromoVantage Signs New Million Dollar Agreement with Qwest for Internet-Based Contact Center Solutions

DENVER, October 20, 2003 ? Qwest Communications International Inc. (NYSE: Q) today announced that PromoVantage?, a division of Oncall Interactive LLC, has signed a new contract worth more than $1 million for Qwest Web Contact Center(sm) (QWCC). QWCC will help PromoVantage deliver marketing, sweepstakes and promotional campaigns for companies in a variety of industries including consumer goods, financial services and entertainment.

QWCC is an interactive voice response and voice recognition solution for both inbound and outbound calls. It works as a stand-alone application or integrates with the Web, computer telephony integration platforms and database information. With QWCC, customers can reduce operating costs, increase customer satisfaction and minimize capital investment.

PromoVantage is a unified digital promotions system that simplifies the creation, deployment and administration of promotional initiatives. It gives clients the freedom to choose any combination of Web, phone, text messaging or mail-in based entry for sweepstakes, contests, registration and incentives programs, all while providing real-time-monitoring and data capture, as well as in-depth demographic market analysis and reporting.

QWCC will enable PromoVantage to drastically reduce its startup times, have limitless call volume and give it the flexibility to scale for any size promotion. PromoVantage is developing a promotional campaign for one of 2003?s biggest holiday films and plans to use QWCC to handle the anticipated high call volume associated with the promotion.

?It is very common for our system to have multiple national promotions running simultaneously,? said Matthew Maday, founding partner, PromoVantage. ?With QWCC, we can scale more reliably to meet any amount of call volume. We no longer have to worry about running additional lines and configuring additional hardware when exceeding capacity is anticipated.?

?We?re pleased to form this new agreement with PromoVantage because it underscores our efforts in the toll-free and contact center arena,? said Cliff Holtz, executive vice president, Qwest business markets group. ?By combining quality long-distance and toll-free solutions with this unique value-added service, Qwest will delight customers like PromoVantage.?

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 49,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at

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