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Our Employees

Our Employees Are Here For Our Customers

Benefits For Our Team

CenturyLink has provided immediate relief and protection for our employees, including:

75% of global employee population working from home

80 hours of emergency, excused PTO to all U.S. employees

Short-term disability benefits to new employees

Technicians have full support to do job safely

Ensured social distancing, limited travel and instituted virtual meeting standards

Rapidly sourced disinfectant wipes, face coverings, and hand sanitizer for technicians

Created innovative installation and repair methods

Protecting employees during the COVID-19 outbreak is a priority for us and our policies are in place to protect our people, customers and vendors. Our approach will be dynamic and change as the CDC and World Health Organization continue to provide additional guidelines. These guidelines ensure our technicians can continue to keep our customers connected.

Our incredible technicians have a tough job, but they are meeting the continuing challenges that face them each day.

Employee FAQs

 

What has CenturyLink done to mitigate the spread of COVID-19?

How are you ensuring your technicians are healthy and don’t spread the disease?

Where can I go to stay updated on how CenturyLink is responding to COVID-19?

How is CenturyLink supporting communities that have been affected by COVID-19?

 

What has CenturyLink done to mitigate the spread of COVID-19?

We have taken precautionary measures that include:

- Moving 75% of our workforce to a work-from-home environment.
- Requiring social distancing for those employees whose jobs must be performed from one of our facilities.
- Providing our essential workers who are in the field with PPE, including hand sanitizer, sanitizing wipes and face coverings.
- Initiating enhanced cleaning of our facilities that may have been accessed by teammates who’ve reported potential exposure to or symptoms of COVID-19.
- Informing teammates who’ve been identified as close contacts of assumed/confirmed positive COVID-19 cases, so those close contacts can self-quarantine and seek medical advice.
- Instituting our “Safe Connections” program to keep customers and employees safe. This means our technicians will perform installation and repair activities from outside the home or business where possible. For residential service, we’ll complete any exterior work as usual and talk customers through the interior work. For business service, we’ll work with onsite contacts to find options for safe access to equipment rooms and closets while maintaining social distancing guidelines. If we cannot complete an installation or repair, we will reschedule the appointment when we can safely enter a home or business.
- Aligning with the CDC’s recommendation on wearing cloth face coverings in public settings. All public-facing CenturyLink employees are strongly encouraged to protect themselves and customers with cloth face coverings where it is difficult to maintain social distancing guidelines.
- Implementing a revised travel policy early in March, which includes suspended business travel to business-critical only and a self-quarantine policy for 14 days minimum for employees who have traveled to countries or regions significantly impacted by COVID-19.

 

How are you ensuring your technicians are healthy and don’t spread the disease?

Our incredible technicians have a tough job – it is their priority to care for our customers, even during difficult times. They recognize the importance of delivering, which is why we are following CDC and OSHA guidelines. And we are going beyond best practices out of an abundance of caution to protect our technicians and customers. This includes processes such as Safe Connections, which promote social distancing.

We have provided our public-facing team members with hand sanitizer, sanitizing wipes and face coverings to use where it is difficult to maintain social distancing guidelines.

Our technicians know to stay at home if they are not feeling well. And we are thinking not only of you but also the customers who come after you, which means if a customer is not feeling well, we ask to reschedule install and repair appointments. We’re committed to working together with our customers to ensure the safety of our communities.

Where can I go to stay updated on how CenturyLink is responding to COVID-19?
Please visit news.centurylink.com/covid-19. In the event CenturyLink is affected by the coronavirus and your services are impacted, we will communicate with you directly through your account representatives and enterprise sales account managers. If you experience service disruption, please create a repair ticket and use normal repair processes.

How is CenturyLink supporting communities that have been affected by COVID-19?
It’s has never been more important for our communities to be connected. We stand ready, willing and able to meet your near- and long-term technology needs as we work through these unprecedented times together. Take a look at some of the things we’ve already done as a company to keep our promise and check out what our employees are doing within their communities.