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COVID-19

Latest Updates

May 1, 2020

We threw a virtual dance party here at CenturyLink, and we hope our moves help put a little groove in your day. #FeelGoodFriday


 

April 29, 2020

In the face of an unprecedented crisis, small businesses are stepping up in big ways. Watch the video to see CenturyLink's salute to America’s small businesses and their big fighting spirit as they adapt and innovate to meet challenges posed by COVID-19. To us, small is big.


 

April 27, 2020

Internet demand has increased as millions of people have been forced to work and study from home to prevent the spread of coronavirus.

Andrew Dugan, Chief Technology Officer, explains in this interview with Michael Roa from CNN en Español, how traffic in the network has increased in recent weeks due to these stay-at-home and work-from-home situations across the globe. He highlights the importance of users making sensible use of the internet during this period. View the full interview in Spanish here.

 


April 24, 2020

Joy. Such a small thing, but as the world shifts, also an extraordinarily important thing. We asked CenturyLink employees, “What’s bringing you joy right now?” From our homes to yours – here’s what they said. #FeelGoodFriday


April 21, 2020

A message from Jeff Storey, President and CEO, CenturyLink:

“As I continue to observe what’s happening across the globe in response to the coronavirus outbreak, I’m compelled to share a few thoughts about our CenturyLink team, our customers and our communities. In my role, I’m often asked to speak about the strength of our network, which continues to perform as designed in response to increased internet traffic and video consumption worldwide. In this moment, however, what I’m so profoundly proud of is the power of our people.”

Read more


 

April 17, 2020

Despite a global shift to physical “social distancing” in the wake of the COVID-19 pandemic, we find ourselves more connected than ever to the institutions that play a major role in our lives, everything from commerce to government to education. Being more connected drives increased bandwidth and capacity demands.  How do you suddenly turn on so much new capacity, especially considering the demands facing network providers worldwide?

CenturyLink Looks for “Buried Treasure” and Other Ways to Expand Data Capacity.

Read more

 


April 14, 2020

The attention over the years has been on new digital wonders—from smart devices and wearables to the “Internet of Things” and cloud computing—the network’s central role in making all this “magic” happen was generally hidden from the public eye. Until now.

The network can become a good friend you can trust, especially in times like these.

Read More

 


April 9, 2020 - Network Health Update

 

Network Update

We are approximately a month into a big spike in traffic volume across our network due to the many stay-at-home and work-from-home situations across the globe. We are identifying different usage patterns as people settle into new schedules and activities. Because of our ability to monitor usage, add capacity and reroute traffic, we are confident in the network’s continued high performance.

 

Network Performance

The network is currently functioning well given the significant volume increase due to our agile team of engineers monitoring congestion and hotspots and addressing those issues by adding capacity or rerouting traffic real-time. We are confident of the network’s optimal performance despite increased activity and will continue to prioritize turnup capacity and optimize flows daily. 

 

Volume

The last few months have produced significant increases in volume. In the past, network volume has spiked when children come home from school or in the evening when people are streaming video or gaming. In today’s situation, our traditionally low volume day-time hours have seen heavier traffic periods, which is when the network can best absorb this traffic. We have seen increased traffic across the IP Backbone, voice, conferencing, collaboration and residential platforms.

 

Flexibility

We can adjust the network to accommodate hot spots and congestion issues real-time. Our teams of network engineers optimize traffic flow globally by activating host circuits, upgrading capacity, revising data limits, strategically planning patch releases, utilizing overflow routing and rebalancing traffic as necessary to facilitate high performance on the network. This increased, minute-to-minute focus and flexibility from our engineering teams has proven key to the smooth network operation we’ve seen in these unprecedented times.

We operate one of the world’s largest and most interconnected networks. And as a Designated Critical Infrastructure Partner we are positioned for the situation the world finds itself in today.

We will continue to actively monitor the network from our virtual Network Operations Centers (NOCs) around the world. CenturyLink has the flexibility to add capacity, modify paths, and adjust traffic based on utilization and we are continually refining our approach.

 


April 8, 2020

Comic Relief in the Time of Coronavirus - CenturyLink executive lightens colleagues’ spirits with daily cartoons

Denise Paine, director of enterprise sales for CenturyLink in Boston, has found a way to use her considerable cartooning talent to help lighten her co-workers’ spirits in the current tough times. CenturyLink used one of her cartoons to illustrate the company’s provision, at no cost, of a broadband ship-to-shore connection to hospital ship Mercy in Los Angeles. But that was just the tip of the cartooning iceberg.

Read More

 


April 7, 2020

At CenturyLink, we know our customers are counting on us to keep our network running so our children can continue to learn and the world’s businesses can continue to run efficiently. We stand ready, willing and able  to meet our customers’ near-term and long-term needs and are making efforts to ensure traffic flows smoothly across our network in light of increased demand.

Read more: CenturyLink Keep Americans Connected Pledge

 


April 3, 2020 - Feel Good Friday

CenturyLink employee inspires and makes a difference in Southwest Louisiana.

Grocery shopping isn’t an easy task for senior citizens and people with underlying health issues, but CenturyLink’s very own Joshua Tannehill is stepping up to make sure they get the items they need.

He organized a volunteer group of shoppers after realizing many people in Southwest Louisiana need help, especially during the coronavirus pandemic.

“We have over 180 volunteers and we have close to 20 seniors who have signed up to the page to try to get help if they need it," Tannehill said.

While the need for assistance grows, so does the desire to help, which inspires Tannehill.

“Crises bring out the worst in humanity but they also bring out the best in humanity," Tannehill said. "Seeing over 180 folks here in our local town wanting to help out, it’s an emotional time but it’s good emotions.”

Tannehill said as our community continues to push through this pandemic, always remember to check on your neighbors and any local senior citizens.

Click here to view the full story

Credit: 7KLPCNews

 


April 2, 2020 

With much of the world's population staying at home, CenturyLink is seeing sustained Content Delivery Network (CDN) traffic increases from its customers across our global footprint. We are taking active measures to ensure optimal experiences during this period of sustained traffic levels.

Read More

 


March 31, 2020 

During these unpredictable times, we continue to meet the needs of our customers and are proud to be able to provide critical resources to those on the front lines of the coronavirus pandemic. Last week, CenturyLink donated and installed high-speed connectivity to the U.S. Naval Ship Mercy – a floating hospital ship - when it arrived at the port of Los Angeles.

Positioned to provide high-capacity network services safely, securely and quickly.

CenturyLink coordinated with military personnel, the port authority and commercial providers to meet the project’s 48-hour timeline.

Our network agility and speed, as well as our complex problem-solving skills and project management expertise, enabled us to prepare for rapidly connecting a hospital ship arriving on the shoreline of a major city.

“We are focused on solving complex customer problems and combining that know-how with our commitment to always doing the right thing. We are honored to be able to donate our time and services to support our nation’s military and healthcare professionals during these trying times,” said Ed Morche, CenturyLink’s President of Enterprise and Government Markets.

Read more about how CenturyLink helped the USNS Mercy assist with COVID-19 response efforts.

 


March 30, 2020 

Currently, the impacts to the CenturyLink network and services are manageable. These are monitored, managed, and maintained both virtually and on-premises as needed by technicians across the globe.

Internet Usage is Up

We are seeing an increase in internet traffic globally; however, CenturyLink is currently keeping up with these new demands as the network can be augmented with extra capacity to handle the increased activity.

CenturyLink’s Chief Technology Officer Discusses our Network with TIME Magazine

“We have seen a few hotspots, but in the core of the network that’s pretty easy to deal with,” says Andrew Dugan, CenturyLink Chief Technology Officer. “Particularly for larger carriers like us that have a fiber-based network, we can add capacity to our internet backbone reasonably quickly.”

Read more about CenturyLink’s network health in TIME Magazine.

 


March 27, 2020 

On March 27, 2020, we filed the following disclosure with the SEC:

The impact of the COVID-19 global health crisis on our operations will depend upon several factors, including the effectiveness of outbreak mitigation steps, changes in spending patterns, economic conditions in our markets, work from home trends, the financial position of our customers and the sustainability of our supply chains. These factors could increase demand for some of our products and reduce demand for others, and could impact our ability to serve customers. We are not able at this time to estimate the impact of the global health crisis on our financial or operational results. We do not have any current plans to provide any further update on the financial impact of the global health crisis until we release our earnings for the first quarter of 2020.

We operate one of the world’s largest and most interconnected networks. And as a Designated Critical Infrastructure Partner - with established government and industry partnerships - we have made significant efforts to be prepared for the situation the world finds itself in today. Our team, our technology and our network are poised to meet the challenge before all of us. And while we have seen an increase in traffic across almost all areas, our network is performing the way it was designed to perform. 

Network Health Update

We are seeing an increase in the Internet Network globally.

The CenturyLink network is performing at its normal high standard, and while there are limited areas of congestion outside the United States, we have added multiple terabits of capacity and will continue to do so to keep ahead of demand.

As expected, video and gaming consumption are higher globally as well.

Currently, our Content Delivery Network (CDN) is performing within normal ranges with no material issues. Through our constant monitoring, when we identify hotspots, we can manually move traffic to less congested routes and quickly increase capacity on commonly used routes.

Residential network consumption has grown in the United States and our network is performing normally under the increased usage.

Most of this growth is during the day which is our lower volume network traffic hours. In light of COVID-19, we have suspended our data usage limits on consumer and small business services. We will waive late fees and will not terminate service to these customers through May 12, 2020.

The volume and time of voice and collaboration usage is rising globally.

Our voice network is experiencing increased loads but performing normally. To keep up with the demand, we have added capacity to our voice collaboration platform, as well as to many of our partners and customers for their increased demands.  We are also working with our third-party conferencing partners to make real-time network upgrades to increase capacity and create maximum traffic efficiency. We will continue to monitor the network and assist our customers and partners with their additional needs. 

To get the most out of their experience, we encourage our customers to use audio and conferencing best practices.

With the increased demand for connectivity, collaboration and content, the CenturyLink network is running at its normal high standard.

We will continue to actively monitor the network from our virtual Network Operations Centers (NOCs) around the world. CenturyLink has the flexibility to add capacity, modify paths, and adjust traffic based on utilization and we are continually refining our approach.

 


March 26, 2020

Our focus is on the wellbeing of our customers, employees and network. During these unpredictable and unprecedented times, we want you to have one less thing to worry about – staying connected. 
 
Whether you are working from home or maintaining your business, we are confident in our network performance and connectivity as well as our highly skilled and dedicated employees.  We are here for you and will continue to be.  

As we continue to monitor the impact of the coronavirus, our global business continuity plan is in effect, and we have taken multiple actions to ensure we continue to meet the dynamic needs of our customers:

  • We have implemented policies to protect our people, customers and vendors, including a pause in non-essential business travel, enhanced cleaning and social distancing.
  • We’ve enabled 75% of employees to work virtually from their homes while continuing to serve and support customers and maintain our global network.
  • We have enhanced the safety protocols for our technicians in the field and our critical workforce teammates who remain onsite.
  • We anticipated greater network usage and have added capacity; we will continue to do this proactively.
  • We are constantly monitoring the network, and we are prepared to ensure traffic flows smoothly across our network, regardless of increased demands.

We are constantly reviewing, refining and updating our approach to the coronavirus to ensure business continuity and, ultimately, service to our customers. We’re in this together.

 


 

Disclaimer - the information contained in this document is:

  • To provide an overview of CenturyLink’s current pandemic contingency plans and activities and for no other purpose.
  • To reflect the information available to us and our knowledge at the time it was provided.
  • Our pandemic contingency plans are constantly evolving and developing and are subject to change.
  • This brief is not intended to form part of any contract, nor should it be implied into any   existing contract or contracts between CenturyLink and other organizations.

For the sole use of the recipient and is confidential between CenturyLink and the recipient. © 2020 CenturyLink. All Rights Reserved.