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Our Well-Being Focused Approach to care for people and our business amid COVID-19 (Coronavirus)


For Media inquiries, contact: news.media@centurylink.com

For Investor Relations inquiries, contact: investor.relations@centurylink.com

CenturyLink is Prepared: Monitoring, Adjusting, Leading with Expertise

As people and organizations worldwide manage the impact of COVID-19, CenturyLink is taking active measures to help our customers, partners and employees prioritize their well-being and safety. As daily life gets disrupted for millions around the world, people from all walks of society – government organizations, businesses, schools – are all shifting towards digital interactions.

CenturyLink understands the critical role of our network services in these times. We will continue to closely monitor the developments related to coronavirus and we have comprehensive planning for its potential impacts to our people, our communities and our valued customers.

We'd like to share some information about our preparedness and response to COVID-19 impacts:


Our Network is Strong

  • Our Network Operations Center is constantly monitoring usage across our network. These teams can quickly add capacity, modify paths, and adjust traffic based on customer utilization.
  • We’re prepared to ensure traffic flows smoothly across our network, regardless of increased demand.
  • Read more about our network.


Our Infrastructure is Strong

  • We have well-established partnerships with governments around the world and as such have been designated as a critical infrastructure partner, which prioritizes our network and services.
  • Our network and services are monitored, managed and maintained virtually by technicians across the globe.
  • We are constantly reviewing, refining and updating our approach to the coronavirus to ensure business continuity and, ultimately, service to our customers.  
  • We are monitoring trusted information sources and communicating with the proper government agencies and contacts. To ensure our supply chain continues, we are working with suppliers around the world to ensure a coordinated response surrounding potential coronavirus impacts on our business.


The People of CenturyLink are Staying Strong

  • We’ve implemented policies to protect our people, customers and vendors, including a pause in non-essential business travel, enhanced cleaning and social distancing.
  • We’re proud of our people.  Read more here about Employee and Customer Safety.


We're Doing the Right Things

We are proud to share that we’ve taken the Keep Americans Connected Pledge. This means that for the next 60 days, we’ve committed to waive late fees and to not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19. We are also suspending data usage limits for consumer customers during this time period due to COVID-19.


We're Doing Things Right

One thing that’s certain in these uncertain times is that the health and safety of our customers and employees remains our top priority. We’re maintaining a continuous state of readiness around the globe, not only for the well-being of our teammates, but also for the rigor of our network.

We stand ready, willing and able to meet your near- and long-term technology needs as we work through these unprecedented times together.

Forward Looking Statements

This website, including any links to documents and articles, contain forward-looking statements as defined by the federal securities laws and are subject to the “safe-harbor” protections thereunder.  Information stated may include statements related to our expectations regarding the potential impact of the COVID-19 outbreak, including the possible effects on our operations, products and services, and other non-historical statements.  In some cases, these forward-looking statements can be identified by the use of words such as “will,” “should,” “expects,” “anticipates,” “believes,” “plans,” “intends,” and similar expressions.  These forward-looking statements are not guarantees of future results and are based on current expectations only, and are subject to various uncertainties, including the impact of the COVID-19 outbreak.  Actual events and results may differ materially from those anticipated by us in those statements.  We may change our intentions or plans discussed in our forward-looking statements without notice at any time and for any reason.



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