CenturyLink helps customers displaced by floods

Free Emergency Call Forwarding and other services available

COLUMBIA, Mo.CenturyLink, Inc. (NYSE: CTL) today announced that customers in Missouri impacted by the recent flooding can activate Emergency Call Forwarding for one month free of charge. The service allows customers that are located in areas experiencing a natural disaster to receive their home or business phone calls on an alternative number, helping them keep in touch with family and business associates.

Calls can be forwarded to a wireless phone or a location of the customer’s choice for a period of 30 days. To activate this service, customers should call the CenturyLink Repair Center and identify themselves as a customer affected by the flood:

  • Residential Customers – 800-788-3600
  • Small Business Customers – 800-786-6272

Customers can call CenturyLink Repair Service 24 hours a day to request this service, extend it or cancel it.

 Additional services that are temporarily free of charge include:

  • Standalone Voice Messaging /Anywhere Voice Messaging: Residential customers can create a standalone voicemail box to receive messages from family and friends. Call CenturyLink to find out what options are available.
  • Suspend service: Your service can be temporarily suspended and a recording will direct callers to another number of your choice. 
  • Transfer of service: If you cannot return to your home or business soon, your service can be transferred to another location.

About CenturyLink

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

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