SAVVIS’ Customer Service “Virtual Tour” Wins SILVER AXIEM AWARD

NEW YORK CITY – July 22, 2003 — SAVVIS Communications, (NASDAQ: SVVS) a leading global managed IP and managed hosting provider, today announced that it won a SILVER AXIEM™ at the fifth annual 2003 AXIEM AWARDS in the Interactive Media/Corporate category. The AXIEM AWARDS™ is an International competition that recognizes “Absolute eXcellence In Electronic Media.”

The SILVER AXIEM™ recognized one of three SAVVIS videos that make up a “virtual tour” available on SAVVIS’ home page ( The winning video focuses on SAVVIS’ approach to customer service. Overall, the SAVVIS video series is designed to educate prospective customers about its history, how the company solves customers’ problems, and how it services customers. Design firm Erickson Barnett (formerly eDesign, Inc.) created the virtual tour for SAVVIS. To view the videos, click on the link:

Who We Are: /tour_flash/who_we_are/who_we_are.html
What We Do: /tour_flash/what_we_do/2minDrill.html
How We Support You: /tour_flash/how/csp.html

Brian Busch, Executive Director of the AXIEM AWARDS said, "Entries are accepted in Television, Video, Film, Radio, Audio, Animation, the World Wide Web and Interactive Media. The caliber of work entered is the best of the best, with only 35% of all entries receiving winner or finalist honors. Entries came from all 50 states, Asia, Europe, and Canada, making the AXIEM AWARDS a truly global competition.”

“We’re pleased that the AXIEM AWARDS™ selected the video highlighting our award-winning customer service organization,” said SAVVIS President & COO, Jack Finlayson. “The video series demonstrates that the SAVVIS’ philosophy of ‘good enough is not enough’ permeates all facets of our company. And the proof that the philosophy works is that 95% of our customers say that they are willing to recommend SAVVIS to other enterprises.”

AXIEM AWARD judges are nominated by a distinguished panel of industry leaders. Judging is based on a point system in four areas: innovation, creativity, technical merit and overall experience of the piece.

The AXIEM AWARDS sets the standard for creative communication and production excellence by establishing a "level playing field" for all entries. Each entry is judged solely on its own merits against an absolute standard of excellence created for each medium, market, and category – not one another.

The AXIEM AWARDS™, an International competition that recognizes Absolute eXcellence In Electronic Media, is quickly becoming one of the most prestigious awards in the electronic media industry. Now in its Fifth year, the quality of entrants, clients and judges make the AXIEM AWARDS™ one of the most elite competitions of its kind. Companies such as Bell Atlantic, Columbia Tri-Star, DreamWorks, Ernst & Young, IBM, J. Walter Thompson, Mercedes Benz, NASA, Warner Bros. and a host of other agencies, stations, firms, post-production facilities, universities and even professional sports franchises have sought AXIEM AWARD™ recognition. Learn more about the AXIEM AWARDS competition at

SAVVIS Communications (NASDAQ: SVVS) is a leading managed services provider that delivers IP VPNs (virtual private networks), hosting, and application services to businesses. SAVVIS solutions are designed for industries with demanding information technology requirements including legal, media, retail, professional services, healthcare, manufacturing, and financial services.

Known as The Network that Powers Wall StreetSM, SAVVIS was ranked #3 in IP VPN market share by IDC in its 2003 report, trailing only AT&T and WorldCom, and its network reliability was declared “perfect” in Network World magazine's groundbreaking study of backbone performance. SAVVIS recently won the first ever American Business Awards “Stevie”TM in the category of “Best Customer Service Organization.” SAVVIS’ managed hosting services were awarded the Service Provider Exctellence Award by Boardwatch magazine for its virtualized approach to managed hosting, and the Market Engineering Award from Frost & Sullivan for product differentiation and innovation.

For more information about SAVVIS’ Intelligent IP NetworkSM and managed hosting solutions, visit: .

Carter B. Cromley
SAVVIS Communications
(703) 234-8033

Samantha Edwards
(202) 828-9754

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