St. Louis, MO – June 3, 2008 –SAVVIS, Inc. (NASDAQ: SVVS), a global leader in IT infrastructure services for business applications, today announced the selection of Satmetrix, the leader in enterprise customer loyalty solutions, to further improve the SAVVIS customer experience. Building on the company’s strategic initiative to ensure exceptional customer service, SAVVIS is now working with Satmetrix to launch a Net Promoter program to collect, distribute and take action on customer feedback.
Satmetrix is the leading global provider of technology and services designed to improve customer loyalty measurably and link that loyalty to financial benefits. Their solutions enable companies to gather trustworthy data on customer experiences and derive actionable insights from that information. These insights are integrated into the daily work flow of employees to create and build a customer–centric approach to service delivery.
The Satmetrix Net Promoter program is a ground-breaking customer loyalty approach that is easy to understand and adopt across an organization. It creates a loyalty standard that is proven to deliver solid business results using a straightforward measurement system that holds companies and employees accountable for how they treat customers.
“We are committed to improving every aspect of our customers’ experience,” said Phil Koen, Chief Executive Officer of SAVVIS. “We are currently conducting a comprehensive evaluation of all processes, people, tools and infrastructure that will fuel our vision for superior customer service and support going forward. The overarching goal will be an unwavering focus on, and dedication to, building and measuring customer loyalty. Satmetrix and the Net Promoter program will play an integral role.”
Satmetrix Net Promoter solutions far surpass the simple transactional surveys that are typically used by many companies. They gather the appropriate feedback from the people that make decisions for their organization and process this information to build an enterprise view of relationships and interactions that affect overall customer loyalty. This feedback is translated into actionable insights that are distributed to employees at every level of the organization. Finally, a closed-loop feedback system is put into place that allows SAVVIS to demonstrate their commitment to clients by responding to suggestions or requests for improvement. This process enables SAVVIS to improve its customer experience and generate loyalty that provides tangible business results.
“As we continue to grow as a global leader in providing IT infrastructure services, we are committed to providing a level of support and service that is better than the customer could do it themselves,” said Jim Mori, Senior Vice President, Client Services. “As we develop the roadmap for our customer improvement initiative, we have identified Net Promoter as an integral solution that will integrate with our operational and strategic business processes with the end goal of identifying and building customer loyalty.”
“We are focused on helping our clients improve their customer experience,” said Richard Owen, president and CEO, Satmetrix. “Many companies have satisfied customers, however it requires more effort to transform them into loyal customers. When you have a loyal customer they help you grow through repurchase and positive word of mouth. SAVVIS understands the importance of going beyond basic customer satisfaction and has taken steps to achieve the level of loyalty from their customers that creates lasting partnerships.”
Satmetrix is the leading global provider of on-demand software applications and consulting services to measurably improve customer loyalty and link these results to financial benefits. As the co-developer of Net Promoter® the company’s solutions enable companies to gather trustworthy data on customer experience, derive actionable insights, integrate this information into the daily work flow of employees and establish an ongoing dialogue within the customer community. The company has deployed more than 700 enterprise solutions in 40 languages. For more information visit www.satmetrix.com, or call 1-650-227-8300 in the US or +44 (0) 845-371-1040 in the UK and Europe.
SAVVIS, Inc. (NASDAQ: SVVS) is a global leader in IT infrastructure services for business applications. With an IT services platform spanning North America, Europe, and Asia, SAVVIS is an industry leader in delivering secure, reliable, and scalable hosting, network, and application services. These solutions enable customers to focus on their core business while SAVVIS ensures the quality of their IT systems and operations. SAVVIS’ strategic approach combines virtualization technology, a global network and multiple data centers, and automated management and provisioning systems. For more information about SAVVIS, visit:
SAVVIS Forward-Looking Statements
This document may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from SAVVIS’ expectations. Certain factors that could affect actual results are set forth as risk factors in SAVVIS’ SEC reports and filings, including its annual report on Form 10-K and all subsequent filings as well as the risk that potential product cost and performance benefits may not be realized for any particular customer. SAVVIS assumes no obligation to update or supplement forward-looking statements.