DENVER, April 15, 2008 — Qwest Communications International Inc. (NYSE: Q) announced today that it received seven PilotHouse Awards from Nemertes Research Group, including Best Overall Carrier Performance in the industry, an award ranking the overall customer experience for business customers.
Qwest also received top honors for MPLS and Ethernet customer service in the following categories:
- Best Customer Service
- Best Network Performance & Reliability
- Best Value
- Best Overall Carrier Performance
- Favorite Provider
- MPLS: Best Customer Service
- Ethernet: Best Customer Service
The PilotHouse Awards rank service providers based on business customer ratings from more than 600 telecom decision-makers.
“Qwest has set the standard for customer service across the board,” says Robin Gareiss, executive vice president and senior founding partner of Nemertes. “Despite Qwest’s large size, business customers say it has the attitude of a small, friendly company, and customers have taken notice of Qwest's focus on not only customer service, but also on network performance.”
“The results of this customer-driven survey demonstrate Qwest's continued focus on customer service and network performance for enterprise businesses nationwide,” Tom Richards, Qwest executive vice president of Business Markets Group.“The entire Qwest team is proud of the PilotHouse Awards from Nemertes, and we are honored to have our customers rank us so positively.”
The objective of the Nemertes Advanced Communications Services research project is to ascertain how well service providers are performing in the eyes of their U.S.-based local and international business customers. Nemertes asked participants to rate their primary and secondary carriers, as well as their MPLS and Ethernet providers.
About Nemertes Research
Nemertes Research is a research advisory firm that specializes in assessing the business value of emerging technologies. You can learn more about Nemertes Research at our website www.nemertes.com.
Customers coast to coast turn to Qwest's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.
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