DENVER, Feb. 26, 2008 — Qwest Communications International Inc. (NYSE: Q) announced today it received multiple “Best In Class” honors from wholesale customers in a survey conducted by ATLANTIC-ACM, a research consultancy serving the telecommunications and information industries.
The results, in which Qwest tied for top honors for customer service, network quality and voice pricing, were announced at today’s CompTel tradeshow in Nashville and were reported in ATLANTIC-ACM's 2008 Domestic Wholesale Report Card. The awards reflect 685 individual carriers’ ratings of wholesale service providers. The annual survey asked wholesale customers to rank approximately 15 service providers’ operations, products and prices in eight different categories.
“Our reports have become a chief benchmarking resource in the industry, and satisfaction among service providers continues to reflect each carrier’s investments in products and services,” said Dr. Judy Reed Smith, chief executive officer and founder, ATLANTIC-ACM. “The awards presented to Qwest Wholesale demonstrate the company’s continued commitment to delivering high-quality customer service and network performance to wholesale service providers.”
"Qwest Wholesale has been recognized among the best in class for customer service for four consecutive surveys now, and we are thrilled that our team’s laser-focused efforts on service continue to pay off," said Roland Thornton, executive vice president for Wholesale at Qwest. “The entire Qwest Wholesale team is proud of the awards we’ve won from ATLANTIC-ACM, and we are truly honored to have customers rank us so positively.”
Qwest Wholesale delivers voice, data and Internet solutions to a wide range of customers, including competitive local exchange carriers (CLECs), rebiller companies, resellers, cable companies, wireless and content providers. For more information about Qwest Wholesale services, please visit http://www.qwest.com/wholesale.
Qwest offers a powerful combination of award-winning broadband, video and voice solutions for residential customers, businesses and government agencies. Customers coast to coast turn to Qwest's industry-leading national fiber optic network to meet their evolving communications and entertainment needs. Qwest employees are the driving force behind the company’s nationally recognized Spirit of Service. Qwest is a participant in Networx, the largest communications services contract in the world, to provide innovative voice, data and video services, and is recognized as a leader in the network services market by a leading technology industry analyst firm. For more information on Qwest please visit www.qwest.com. For information about the products and services Qwest is offering in the Networx contract, visit www.gsanetworx.com.
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