CINCINNATI, Sept. 3, 2009 — Fulfillment Technologies, LLC (FillTek) (  has chosen Qwest Communications (NYSE: Q) ( for conferencing, domestic toll-free services, and enhanced call routing and management. A full-service provider of order fulfillment, customer care and information technology services, FillTek uses Qwest’s voice services to enhance effectiveness and significantly decrease costs at its Cincinnati contact center.


  • By consolidating its voice services and eliminating under-utilized features, FillTek achieved a 50 percent reduction in monthly transport costs and 20 percent savings in minute-to-minute expenses. The company estimates it will save $70,000 annually.
  • FillTek also increased staff efficiency and achieved additional cost savings using Qwest Control, a self-service tool that gives users fast access to vital account information online, on demand and in one location.
  • With Qwest Control eBilling Manager, FillTek’s finance department downloads current and historical invoices and pays all account bills online, in a single transaction. This increased visibility to detailed account information enabled them to identify and eliminate under-utilized features.
  • Further enhancing FillTek’s operations, Qwest Conferencing Services and Web Conferencing keep its team connected to customers and sales opportunities with reservationless and operator-assisted conferencing. With on-demand, 24 x 7 capability, FillTek utilizes these services to demo software and collaborate with its business partners anywhere in the world, at any time.
  • FillTek uses Qwest domestic toll-free service to connect to any of its 150 live agents.


Tim Betz, director of Client Services and Contact Center, FillTek: “In today’s world, price is always a factor. Qwest offered the best overall ROI: Competitive pricing and a service that quickly scales to our business needs. And when you look at call quality or line quality or network reliability, in all honesty, Qwest has been perfect.”


Chris Ancell, executive vice president, Qwest Business Markets Group: “FillTek recognizes that when it comes to customer service, every second counts. As a nationwide fulfillment provider, businesses rely on them to route customer calls as fast as possible. With Qwest’s voice solutions, businesses like FillTek get the results they need and the fast, reliable service their customers demand.”




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