DENVER, July 10, 2006 - Qwest Communications International Inc. (NYSE: Q) today announced it will upgrade the call center capabilities of Brooke Franchise Corporation, a subsidiary of Brooke Corporation (Nasdaq: BXXX), using Qwest Web Contact CenterTM. The Qwest solution will enable Brooke to streamline communications with customers, while decreasing costs.
With this upgrade, Brooke customers will be automatically directed to their nearest Brooke service agent when they call the company"s toll-free number. The new Qwest system will also offer self-help options, speech and keypad recognition to increase customer satisfaction by improving response time and immediate self-service.
"We expect Qwest Web Contact Center to significantly enhance the automated call transfer process and add value to the Brooke franchise," said Shawn Lowry, president of Brooke Franchise Corporation. "We have the ability to improve customer service and reduce costs through automation."
"Qwest is excited to provide Brooke with a top-of-the-line call center solution that meets its business needs and improves customer interaction," said Tom Richards, executive vice president of business markets group for Qwest. "Delivering technologies that are easy to manage, easy to scale and reliable is part of Qwest"s Spirit of Service commitment to enterprise customers."
Qwest Web Contact Center is an interactive voice response (IVR) and voice recognition solution for both inbound and outbound calls based on the Voice XML industry standard. It works as a stand-alone application or integrates with Web, computer telephony integration (CTI) platforms and database information. With Qwest Web Contact Center, customers can reduce operating costs, increase customer satisfaction and minimize capital investment.
About Brooke Franchise Corporation
Brooke Franchise Corporation distributes insurance and related services through a network of more than 600 franchise locations. The Brooke organization was founded on the belief that local business owners distribute insurance and related services more efficiently than others if supported by a franchise system.
Qwest Communications International Inc. (NYSE: Q), through its operating subsidiaries, is a leading provider of high-speed Internet, data, video and voice services. With nearly 40,000 employees, Qwest is committed to the "Spirit of Service" and providing world-class services that exceed customers" expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.