At Qwest, we work to balance the needs of the business with those of our customers. In recent months, we have been evaluating the broad implementation of convenience fees and have determined that fees for one-time online payments and those payments made using only our automated phone system are not in the best interest of our customers. While we encourage the use of more efficient payment methods, like AutoPay, we recognize that some customers value more flexible payment options without any additional cost; therefore, effective immediately, customers making payments via these two methods will not incur a fee. Customers who make one-time payments over the phone with a live representative, however, will incur a convenience fee of $4 for the transaction. These customers will be notified of the charge before the transaction is completed and can choose not to complete the transaction if they do not wish to pay the fee.
Qwest Statement on Changes to Convenience Fees
March 10, 2010