DENVER, May 11, 2005 ? Qwest Communications International Inc. today announced a multi-year agreement with CareKeeper Software, a provider of software solutions for homecare and medical staffing companies. CareKeeper will be using Qwest for its call-center solution, known as Qwest Web Contact Center? and managed hosting solutions. Qwest has been working with CareKeeper since 2002.
Qwest?s data center solutions provide CareKeeper with a reliable, scalable and cost-effective platform to provide its telephony and Web-based software ? VividNet. VividNet is a comprehensive operations management and clinical solution for homecare and medical staffing companies seeking to deploy their software via the Internet. Developed using Microsoft?s .net framework, VividNet is an ideal software system to be supported by Qwest?s hosting facilities. CareKeeper can now implement and support its customers much more efficiently than with previous client-server systems.
?Qwest is helping make our business a success by working closely with us to understand our needs and develop solutions specific to our client?s requirements,? said Jake Levy, chief executive officer, CareKeeper Software. ?We have a dedicated team of professionals who have proven their commitment to service time and time again.?
One of CareKeeper Software?s customers ? Help at Home, a nine-state homecare provider - is also pleased with how the Qwest solution is improving its business. ?When selecting our software vendor it was essential that we manage all of our 50 locations via the Internet,? said Barry Shear, chief executive officer, Help At Home. "With the Qwest hosting facilities, we are assured of uptime and system reliability. In addition, we know they have the staff onsite to proactively manage the environment to maintain consistent performance."
?We?re pleased to expand our relationship with CareKeeper, with whom we?ve been doing business for several years,? said Thomas Richards, executive vice president, business markets group for Qwest. ?As CareKeeper?s needs grow, we are here to support them with scalable, reliable solutions and dedicated account professionals.?
Qwest Web Contact Center is an interactive voice response (IVR) and voice recognition solution for both inbound and outbound calls based on the Voice XML industry standard. It works as a stand-alone application or integrates with Web, computer telephony integration (CTI) platforms and database information. With QWCC, customers can reduce operating costs, increase customer satisfaction and minimize capital investment.
Qwest Web hosting services offer an integrated portfolio of Internet solutions over an all optical Internet protocol (IP) network. Customers can choose from a complete spectrum of fully customizable solutions covering dedicated hosting, storage services, backup services, hosted equipment and security services. Qwest?s eight CyberCenters? are located in Burbank, Calif.; Chicago; Denver; Newark; Tampa; Sacramento; Sterling, VA; and Sunnyvale, Calif. The CyberCenters have some of the industry?s most advanced procedures for monitoring, diagnosing and resolving network, operating system, and application problems before they start.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services. With more than 40,000 employees, Qwest is committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors consolidating with other providers or otherwise reorganizing their capital structure to more effectively compete against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; changes in the outcome of future events from the assumed outcome included in our significant accounting policies; and our ability to utilize net operating losses in projected amounts.
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