PORTLAND, Ore., July 19, 2004 ? Qwest Communications International Inc. (NYSE:Q) announced today an expansion of its consumer customer care center in Portland, and the expansion of a local markets and sales force statewide. Approximately 90 customer service and sales agent positions will be added in the center and 55 positions in the local markets division. Expanding these operations is part of Qwest?s Spirit of Service? initiative to effectively meet customer demand in the competitive market, and provide a consistently high-quality customer service experience.
?Customer service is Qwest?s number one priority,? said Judy Peppler, Qwest president for Oregon. ?And to enhance customer service, Qwest is creating integrated ?mega? centers comprising both consumer sales and customer care.?
The center will continue to handle calls from Qwest customers throughout the company?s 14-state local service region. In addition, employees in the center will focus on delivering complete and personalized service to Qwest?s residential customers. The local markets team will provide ?feet on the street? marketing and sales individualized for each community Qwest serves.
A key factor in the selection of Portland was the ongoing support from the Portland Development Commission (PDC), the Mayor?s office and the state of Oregon. The groups provided grants and training funds to assist in making the center successful and the expansion possible.
?This announcement demonstrates the importance of forming public-private partnerships to promote business investment in Portland,? said Peppler. ?Governor Kulongoski, the PDC and Mayor Katz have worked hard over the past several months to develop a creative package of incentives to meet the company?s needs. I want to thank everyone involved for their ability to be resourceful in coming up with solutions that would work for Qwest. This is great news for Qwest and Portland.?
?Considering that these jobs could have been placed virtually anywhere in the world, this is yet another example of Qwest?s ongoing commitment to Oregon,? said Oregon Governor Ted Kulongoski. ?The creation of these jobs is a testament to Oregon?s ongoing efforts to attract quality jobs, along with valuable business investment.?
?These jobs serve as one more boost to the Portland economy and our outstanding workforce,? said Vera Katz, Mayor of Portland. ?The partnership that has been established between Qwest, the state and the local community has created an environment that is attractive for Qwest to continue to invest here, and we couldn?t be more pleased.?
Qwest will begin to fill all positions as soon as possible. Qwest employees impacted by the recent announcement of the closure of the small-business customer care center will have the opportunity to transfer to these new positions and additional external candidates will also be sought. Interested individuals should have demonstrated leadership and problem-solving skills, excellent communications skills and commissioned sales or service background, preferably in a call center environment. Persons interested in these positions should visit the Qwest job posting Web site at http://www.qwest.com/careers/.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services. The company?s 46,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
Forward Looking Statement Note
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
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