DENVER, March 21, 2007 - Qwest Communications International Inc. (NYSE: Q) today announced it received the top score in overall customer satisfaction for its business voice over IP (VoIP) services by Forrester, an independent analyst firm. Qwest was also first for its overall VoIP market presence.
In the report titled "The Forrester WaveTM: U.S. Enterprise-Class VoIP Services, Q1 2007" (February 2007) Qwest ranked highest in overall VoIP market presence. The report noted Qwest's strong VoIP deployments, revenues, sales capabilities and overall customer satisfaction on hosted VoIP and managed IP private branch exchange (PBX) services.
Additionally, the report recognized Qwest for having one of the broadest and deepest nationwide hosted VoIP footprints in the United States.
"Qwest was the first major telecommunications company to roll out a VoIP service, and now we sell VoIP in more than 1,000 cities nationwide and carry billions of VoIP minutes per month for business, consumer and wholesale customers," said Dan Yost, Qwest executive vice president of product. "We believe Qwest's technology is second-to-none, and are proud that Forrester recognized our customer service and strength of market presence."
The report also acknowledged Qwest for its "trendsetting" VoIP installation project management practices and for its ability to meet the needs of VoIP customers that have diverse domestic U.S. location requirements. Rather than assign different project managers on a per site basis, Qwest assigns the same project manager to oversee each site's installation. This differentiated approach to project management improves communication, coordination and ultimate accountability.
Amidst ongoing industry consolidation, Qwest's national VoIP presence and portfolio expand customers' choices - in service providers and solution sets. These value-added services increase customer's confidence that Qwest will execute a successful service migration and deliver a positive experience overall.
To create the VoIP report, Forrester analysts conducted primary research to develop a list of vendors that met its criteria. Vendors were then selected according to product and service fit, customer success and Forrester client demand. Vendors were evaluated based on the criteria developed by a top Forrester analyst.
Qwest offers a unique and powerful combination of voice and data solutions for businesses, government agencies and consumers - locally and throughout the country. Customers coast to coast are turning to Qwest's industry-leading national fiber optic network and its Spirit of Service for quality products and superior customer experience. For more information on Qwest, and its various operating subsidiaries, please go to www.qwest.com.
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