DENVER, May 23, 2006 - Qwest Communications International Inc. (NYSE: Q) today announced a fourth consecutive number-one ranking for overall quality for Qwest's directory assistance services according to the Paisley National Directory Assistance Performance Index. The report measures database accuracy, customer care, customer fulfillment and overall customer service for national directory assistance providers. Qwest has maintained the top directory assistance ranking within the local and long-distance communications providersegments since September, 2004.
Qwest's high scores in key competencies, including customer care and customer fulfillment - a measurement of correctly completed calls - contributed to the company's top overall score of ninety percent, besting the industry average of 83.9 percent.
"Customers choose the convenience of Qwest Directory Assistance because we consistently deliver prompt, accurate information and courteous service," said Paula Kruger, Qwest executive vice president of mass markets. "Qwest is pleased to be recognized by the industry for exceeding customer expectations and delivering a positive service experience."
The Paisley Index is the premier customer satisfaction survey in the directory assistance industry and can be compared to other industry-leading customer service recognition programs. Twice a year, The Paisley Index evaluates Qwest against other major directory-assistance providers, including AT&T, BellSouth, Sprint, and Verizon.
Qwest Communications International Inc. (NYSE: Q), through its operating subsidiaries, is a leading provider of high-speed Internet, data, video and voice services. With nearly 40,000 employees, Qwest is committed to the "Spirit of Service" and providing world-class services that exceed customers' expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
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