Albuquerque, February 8, 2001 - Qwest Communications International Inc. (NYSE: Q), the broadband Internet communications company, has opened a new operator center in Albuquerque that provides assistance to long-distance callers worldwide. The company has openings for more than 250 customer assistance agents to staff the new center, which will operate 24 hours a day, seven days a week.
Those interested in finding out more information about working at the operator center should call 1-800-741-1463 and request information on the customer assistance agent positions. Qwest offers full or part-time schedules, flexible schedules, excellent benefits and training in customer service and communications skills. Bilingual agents are also needed to handle a growing number of international calls.
"Albuquerque is the ideal place for our new center. The city is known for its diverse workforce and friendly Southwestern attitude - attributes that will help us continue to uphold the highest standards of service for the thousands of Qwest customers who will call the center each day," said John Badal, Qwest vice president for New Mexico.
The new center is one of only two Qwest facilities in the United States that handles national and international calls from business customers, such as hotels, and consumers. Together with its regional toll and directory assistance centers, Qwest operator centers responded to about one million calls per day. The 45,000 square-foot facility is located in downtown Albuquerque.
The telephone industry has come a long way since the days when operators were required to patch through every call on an old-fashioned switchboard. However, today a surprising 40 percent of calls still require assistance.About Qwest
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity ® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 104,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
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