DENVER, November 24, 2003 ? Qwest Communications International Inc. (NYSE: Q) today introduced enhancements to Qwest Control, an online customer self-service tool that allows enterprise customers to view and pay bills online, create and view trouble tickets and access service configurations and network statistics on their Qwest accounts.
Qwest has made major performance enhancements to Qwest Control that enable business customers to access their local customer service records (CSRs) and view and pay bills for local services. For the first time, enterprise customers can view most of their Qwest local and long-distance bills online, side by side.
?This is a great tool for our business customers, more than 20 percent of whom have said it influenced their decision to choose Qwest,? said Clifford Holtz, executive vice president, Qwest business markets group. ?By allowing enterprise customers to view and control their voice, data and Internet services in a single source ? and at no cost ? Qwest has proven its dedication to providing the best customer service in the industry.?
Access to Qwest Control is available to all enterprise customers at no additional charge. Through a Web browser or any PC with Internet access, customers can manage and control their communications services from a secure Web site all day, every day.
"As an existing Qwest Control user, we are excited about the recent enhancements and see it as a true example of Qwest?s value-added customer support," said Sue Beckelman, technical lead, L.L. Bean. "Our business uses the tool daily to manage the allocation of communication services and enter trouble tickets ? all with the ease of a Web-enabled interface."
Qwest Control provides access to customer service and account information on most Qwest services, including nationwide ATM and frame relay, dedicated Internet access (DIA), business dial, wholesale dial, dedicated Web hosting, managed firewall private routed networks (PRNs), network-based PRNs, local service configuration, and toll-free services.
The Qwest Control portal, located at https://control.qwest.com, offers six main modules:
- eBilling Manager, for accessing invoices, billing history, and making payments online.
- Statistics Manager, for viewing historical and real-time network statistics and creating detailed reports.
- Trouble Manager, for creating and tracking the status of trouble tickets.
- Status Manager, which enables customers to track the status and performance of their network via an alarms list and interactive network map.
- Configuration Manager, for viewing current network and service configurations.
- System Administration Manager, for creating and managing secure administrative profiles for your enterprise users.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
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