DENVER, April 28, 2008 — Qwest Communications International Inc. (NYSE: Q) today announced its eighth consecutive ranking as the top performer in the local telecommunications carrier segment, according to the Paisley National Directory Assistance Performance Index (SM). Additionally, Qwest is once again ranked number one in the long-distance segment for directory-assistance services. The company was also ranked first for directory-assistance speech recognition and lagniappe (pronounced lan-yap) customer service – the Paisley Index hallmark of a perfectly handled call – for the third straight time.
The Paisley Index measures customer call fulfillment, database accuracy and overall customer service of national directory-assistance providers based on call characteristics such as efficiency, problem solving and voice tone and clarity. Qwest's high scores in these key competencies, including the lagniappe customer care – a measurement of outstanding customer service, accuracy and fulfillment – contributed to the company's outstanding results. The Paisley Index also recognized Qwest’s outstanding ability to deliver lagniappe-quality customer service through automated calls.
“Qwest is dedicated to delivering its award-winning Spirit of Service to its directory-assistance customers,” said Clark Conniff, director of operator and information services. “Receiving top-honors in the Paisley Index for the eighth consecutive time demonstrates Qwest’s commitment to delivering an outstanding customer experience.”
The Paisley Index is the premier customer satisfaction survey for directory assistance. Twice yearly, the Paisley Index compares Qwest to other major providers.
Customers coast to coast turn to Qwest's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services. Qwest is also the choice of 95 percent of Fortune 500 companies, offering a full suite of network, data and voice services for small businesses, large businesses, government agencies and wholesale customers. Additionally, Qwest participates in Networx, the largest communications services contract in the world, and is recognized as a leader in the network services market by a leading technology industry analyst firm.
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