ALBUQUERQUE, June 1, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband Internet communications company, today announced that the number of delayed orders for service, called held orders, has dropped by as much as 67%. Under the Alternative Form of Regulation (AFOR) agreement between the state Public Regulation Commission and Qwest, Qwest was to reduce the number of held orders by at least 10 percent in the first three months of the plan, which began March 8.
?I?m proud of the outstanding performance of New Mexico employees and the progress they?ve made in improving service,? said John Badal, Qwest vice president, New Mexico. ?These results demonstrate Qwest?s commitment to service and are a tribute to our employees who proved they were up to the challenge.?
?This reduction in held orders represents a huge accomplishment for Qwest and an economic shot-in-the-arm for both urban and rural New Mexico,? said Patrick Vanderpool, economic development specialist for U.S. Senator Pete Domenici. ?Qwest has accomplished much in a very short amount of time.?
On March 8, the New Mexico Public Regulation Commission approved the AFOR plan for Qwest that established quality of service measurements, set forth investment obligations, and provided a schedule for eliminating delayed service orders in the state within 18 months. Qwest is now filing its first held order report under the plan for the months of March and April.
"We have been able to make a significant impact on this problem quickly, though we've been upgrading our facilities for many months. Our residential customers have obviously benefited," said Badal. "At the same time, the economic potential of New Mexico businesses and communities is enhanced by these service improvements."
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 106,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest?s stock price, intense competition in the communications services market, changes in demand for Qwest?s products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest?s business and delays in Qwest?s ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.