Qwest Creates New DSL Support Center in Salt Lake City

SALT LAKE CITY, October 14, 2003 ? Qwest Communications International Inc. (NYSE: Q), today announced plans to open a new digital subscriber line (DSL) technical support center in Salt Lake City, adding 155 jobs to Qwest?s Utah employee total of nearly 3,000 people. The new Salt Lake City DSL center will handle calls from DSL customers throughout Qwest?s 14-state local service region, providing service 24 hours-a-day, seven days-a-week. This new support center embodies Qwest's Spirit of Service by reinforcing our commitment to our customers.

Qwest will begin hiring for the new jobs immediately. These are highly skilled positions requiring extensive training that will enable call-center representatives to handle issues involving DSL, a sophisticated high-speed Internet access technology. Qwest chose Salt Lake City for the expansion of its customer-service operation in part due to monetary support from the Utah Industrial Assistance Fund, a financial-incentive program created in 1991 to encourage the creation of good jobs in the State of Utah.

?The expansion of Qwest?s new call center is a great example of the Utah Industrial Assistance Fund at work,? said Olene Walker, Utah lieutenant governor. ?One of Utah?s greatest assets is our educated, highly motivated workforce. The goal of this program is twofold: To ensure that companies are aware of this asset and to financially encourage them to create jobs for our state.?

The new DSL technical support center positions are higher-paying (not entry-level) jobs and will be located in downtown Salt Lake City at 205 East 200 South, across from Bell Plaza. The center will perform a variety of customer-service functions ranging from assisting customers with simple technical support to solving complex connection issues.

?Utah has a deep pool of high-technology workers that Qwest is eager to tap for its new call center,? said Jerry Fenn, Qwest president for Utah. ?Qwest?s number one goal is to provide the best service in the industry, and adding these additional customer-contact representatives is an important step in ensuring that we live up to our Spirit of Service.?

Hiring for the screening consultants and the customer service managers will begin immediately with advertisements in local newspapers this weekend. The hiring, screening and training process is expected to continue through June 2004.

?In the current environment, this is certainly good news,? said Kent Anderson, president, Communications Workers of America Local 7704. ?We welcome every opportunity to partner with Qwest leadership to keep jobs within the company and our employees in those jobs.?

With Qwest DSL, customers can surf the Internet at speeds ranging from approximately 256 Kilobits per second to 7 Megabits per second, which ? at the highest DSL speed ? is approximately 125 times faster than a traditional 56 Kb dial-up connection. With even the slowest speed of Qwest DSL service (256 Kb), a customer is able to download a large, high-resolution photo in seconds versus more than a minute with a 56 Kb dial-up connection.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 49,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.

Forward Looking Statement Note

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: unanticipated delays in completing the process of our restatement of historical financial statements and related audits; the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; the effects of our anticipated restatement of historical financial statements including delays in or restrictions on our ability to access the capital markets or other adverse effects to our business and financial position; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; the failure of our chief executive and chief financial officers to provide certain certifications relating to certain public filings; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; our future ability to provide interLATA services within our 14-state local service area using our proprietary telecom network assets (as opposed to on a switched access basis); potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.

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