POCATELLO, Idaho, September 30, 2003 ? Qwest Communications International Inc. (NYSE: Q), today announced plans to add 102 jobs to its customer service center in Pocatello, bringing Qwest?s total employment in Idaho to more than 1,650 people. The Pocatello customer service center handles inbound calls from Qwest customers throughout the company?s 14-state local service region. The center will continue to perform a variety of functions, focusing on delivering consistent and personalized service to Qwest?s retail and residential customers.
?Pocatello is an outstanding community for our business and our employees. Leaders at the state and local level have created an environment that encourages this kind of investment and expansion,? said Jim Schmit, Qwest president for Idaho. ?The employees in our Pocatello center are top performers. The quality of the Eastern Idaho workforce was a major factor in our decision to expand.?
The Pocatello center first opened for operation in January of 1998 with a commitment to employ a workforce of 150. The center currently employs 166 people from the Pocatello area. In supporting the expansion of the Qwest customer service center, the state of Idaho agreed to assist in training the new Qwest employees with funds from the Workforce Development Training Fund, available through the Idaho Departments of Labor and Commerce.
?This is another example of Qwest?s commitment to Idaho,? said Idaho Governor Dirk Kempthorne. ?As a state, we must continue to maintain the positive business climate ? strong economic development programs, investment in broadband infrastructure, and innovative regulatory policies ? that make this type of announcement possible. The creation of jobs like these is building a great future for Idahoans.?
The Qwest customer service center is located in downtown Pocatello at 455 West Lewis. The expansion of the Pocatello customer service center is a part of the company?s initiative to meet growing customer demands and provide a consistently high quality customer experience.
The company already has seen improvements from a number of service initiatives implemented across the business since January. Internal customer service measurements show a 16 percent increase in customers who rate their experience with Qwest as excellent or very good. In addition, the recent J.D. Power & Associates local service report showed that Qwest had improved in 36 attributes and in all six major components of customer satisfaction.
?Qwest has always been a significant part of Pocatello and we are truly happy with their announcement of additional jobs here,? said Pocatello Mayor Roger Chase.
Hiring for the customer service consultants and the customer service managers will begin immediately with advertisements in local newspapers this weekend. The hiring, screening and training process is expected to continue through March 2004.
Qualifications for the positions include demonstrated leadership capabilities, excellent communications skills, sales or service background as well as a college degree. Persons interested in these positions should visit the Qwest job posting Web site at http://www.qwest.com/careers/.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 50,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: unanticipated delays in completing the process of our restatement of historical financial statements and related audits; the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; the effects of our anticipated restatement of historical financial statements including delays in or restrictions on our ability to access the capital markets or other adverse effects to our business and financial position; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; the failure of our chief executive and chief financial officers to provide certain certifications relating to certain public filings; delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; our future ability to provide interLATA services within our 14-state local service area; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete, including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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