DENVER, February 27, 2002-- Qwest Communications International Inc. (NYSE: Q) today said it will assure that choices of Internet service providers (ISP) are communicated to customers who are choosing to switch their service from qwest.net to Microsoft's MSN service or any other ISP.
Qwest will tell customers online, in mailings or over the phone about their choice of MSN or other ISP's, said Steve Starliper, vice president of Qwest's consumer product management.
Starliper said customers will be shifted from qwest.net service to MSN only when there is assurance that the customer will not lose Internet service. By late March a system will be in place to assure no disruption of service for customers who want to switch from MSN to another ISP.
"Our priority is to put a safety net around our customers who are being required to go through the process of selecting an ISP so the experience is easy," said Starliper.
Qwest also is extending the deadline for customers to choose an ISP until late April before an automatic migration takes place between qwest.net service and MSN service. Qwest also is waiving all fees for customers changing from MSN to another ISP in Qwest's 14 local service states.
Starliper said today he verified an MSN service billing problem was confined to customers in Colorado and Wyoming and the problem had been fixed.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity(r) Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 190,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.
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