DENVER, July 18, 2001 ? J.D. Power and Associates today named Qwest Communications International Inc. (NYSE: Q), the broadband communications company, number one in Residential Long Distance Customer Satisfaction among High Volume Users ? customers who spend more than $50 monthly. The ranking measures customer satisfaction across a number of key attributes including service, product quality and value, and marks a significant improvement in the company?s performance since last year.
The J.D. Power 2001 Residential Long Distance Customer Satisfaction Study(sm) shows that Qwest performed well in a number of the factors that comprise overall satisfaction. Qwest performed significantly above industry average in five of the seven factors, with particularly exceptional results in the areas of call quality and cost of service. Qwest?s industry-leading performance reflects an improvement of 17 index points compared to last year?s study. The study also cited Qwest for significant improvement in the area of resolving customer questions with one call.
By early 2002, Qwest expects to start adding long-distance service as part of its business and consumer bundles of services. The company must obtain approval from the Federal Communications Commission (FCC) to offer long-distance service in the 14-states where it currently provides local service.
?The ability to offer long-distance service to all of our customers is key to our core strategy of being the best in customer service,? said James A. Smith, executive vice president of Qwest consumer markets. ?Our customers continue to reinforce the importance they place on the value of getting all of their services ? voice, data, wireless long-distance and local ? in one bundle on one bill. Our goal is to deliver on the promise of value, simplicity, convenience ? and great customer service.?
A recent study by Professor Jerry A. Hausman, director of the Massachusetts Institute of Technology Telecommunications Economics Research Program, calculated that Qwest's re-entry into the long-distance market would save customers in-region well over $150 annually per home or small business.
The company has found that integrated and bundled service offerings have helped accelerate demand for Qwest?s most popular voice, data and wireless services. More than 30 percent of Qwest?s customers subscribe to a package or bundle of services as compared to only 19 percent a year ago.
Qwest began offering long-distance services worldwide in 1998. When Qwest acquired U S WEST in July 2000, it was required by the FCC to divest itself of its long-distance business in the 14 states where it provides local service until it proves to regulators that its network is open to competitors.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity(r) Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 113,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest?s stock price, intense competition in the communications services market, changes in demand for Qwest?s products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest?s business and delays in Qwest?s ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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