Denver, March 1, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband Internet communications company, today announced that its local network in the State of Washington experienced no outages during Wednesday?s earthquake despite record call volume immediately following the disaster. Qwest?s customers never lost dial tone at any time in any part of the region.
Call volumes in the Pacific Northwest spiked to unprecedented levels following the earthquake. Qwest customers completed more than 72 million calls throughout the day, with more than 93 percent on the first try. The daily average is 47 million calls. In the first hours following the morning quake, call volumes in just one downtown Seattle central office spiked to over 600 percent beyond their normal levels.
?Our network performed exactly as designed and we were able to continue to serve our customers throughout this difficult time,? said Augie Cruciotti, executive vice president of local networks for Qwest. ?Backup generators kicked in immediately where commercial power was lost and we maintained the integrity of the network. The operational standards we use to uphold Qwest?s network made the difference in helping our customers deal with this emergency.?
Qwest central offices are built to exceed Zone 4 Earthquake standards, which are among the most stringent in the United States. When commercial power was lost in several areas, all Qwest backup systems worked immediately so that telephones could still be used. In addition, more than 400 Qwest technicians were mobilized and 50 trucks with generators were on standby from adjoining areas to help.
Within minutes of the earthquake, Qwest?s Emergency Disaster Recovery Teams were activated and the network automatically rerouted calls to ensure that local emergency teams had service. Qwest?s central office facilities have redundant systems, backup power, Disaster Recovery Plans, and Fire/Life/Safety Plans in place to support the network during a major crisis.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 106,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
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