DENVER, October 11, 2004 ? Qwest Communications International Inc. (NYSE:Q) today announced a new network-hosted call center solution that reduces large capital, networking, and specialized IT staffing and equipment maintenance costs by 30 to 50 percent. The solution, called Q Routing, also integrates with VoIP (voice over Internet protocol) and existing voice technologies.
Customized to meet individual business needs, Q Routing manages inbound, outbound, e-mail and Web-based transactions and works with Centrex, PBX, analog, ISDN, POTS, cellular, VoIP and PC desktop phones.
Q Routing removes the physical limitations of the call center infrastructure and enables call center agents to work in remote and multiple locations. With the flexibility of Q Routing, call centers can manage support across multiple time zones.
Recent Yankee Group research shows an increasing desire on the part of enterprises to outsource their contact center infrastructure. ?Ease and speed of implementation, ongoing management, and seamless integration of geographically dispersed pools of call center agents are the leading characteristics of network-hosted call center solutions,? said Art Schoeller, senior analyst for The Yankee Group. ?Qwest's approach with Q Routing not only matches these characteristics, but blends with the rest of Qwest?s portfolio of toll-free services."
?Businesses are increasingly looking for ways to integrate existing systems, reduce future capital expenses, and increase operational effectiveness,? said Scott Simanson, vice president of Qwest product management. ?Q Routing is an ideal solution for customers working toward an integrated, IP network-based call center and is flexible and appropriate for call centers in all industries.?
Q Routing also offers disaster recovery for business continuity, as well as Qwest network interactive voice response (IVR) service, currently available through Qwest Web Contact Center?, an interactive voice response and voice recognition solution for both inbound applications based on the VoiceXML standard.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services. With more than 40,000 employees, Qwest is committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
Forward Looking Statement Note
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
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