DENVER, May 20, 2002 ? Qwest Communications International Inc. (NYSE: Q), today announced Qwest Solutions(sm), a new business unit that provides bundled and customized offerings to help enterprises move to efficient open and Internet Protocol (IP) and Web-based systems, while migrating away from legacy systems. Comprised of professional services, network and application management services, and hardware and software services, Qwest Solutions offers six solution sets with defined methodologies that assist enterprise customers during the planning, execution and ongoing management phases of their IP transformations.
The creation of Qwest Solutions is in direct response to customer demand and market need for offerings that increase productivity, minimize capital investment, allow for reengineering and leverage existing IP investments. The business unit is the integration of Qwest?s design, build and run capabilities into a single source to meet customers? product, pre-packaged, or custom solutions requirements. The six areas, built from existing Qwest businesses and aligned to address current market realities, include:
- Business Applications
- Computing Solutions
- Contact Center
- Enterprise Networking
- Telephony and Convergence
?Combining various Qwest services into one ?design, build and run? bundle allows us to solve customer problems thoroughly and that creates a powerful value proposition for businesses,? said Jean Becker, president, Qwest Solutions. ?Our solutions work with virtually any communications systems and are flexible enough for implementation at the pace and customization levels required by our customers, ultimately giving them more control over their environment.?
To offer complete, end-to-end solutions, Qwest has also joined forces with a number of industry leading partners to offer customers a full array of equipment and services options. A newly formed alliance with Nortel Networks provides technological advantages while extending Qwest?s distribution channels. See related release: Nortel Networks, Qwest Solutions to Offer Innovative Enterprise Solutions
Qwest Solutions develops highly scalable processes and platforms and its 1,000 employees including solutions architects, professional services experts and network engineers, can enter a project at any stage and at any level, giving the customer desired levels of ownership or involvement.
?One of Qwest?s key strategies for growth is to increase its presence in the enterprise market,? continued Becker. ?Feedback from our enterprise customers shows that they prefer to have a complete communications solution instead of pieces that they are forced to fit together. Qwest Solutions provides some of the industry?s most comprehensive IP transformational offerings to meet customer needs, and help Qwest meet its strategic goals.?
?Qwest Solutions is an established business positioned to provide an open and flexible approach to enterprise transformation, said Sandra Palumbo, telecommunications analyst for The Yankee Group. ?Qwest recognizes that as enterprise communication needs continue to increase in complexity, the availability of flexible solutions is essential to a business' success."
California Casualty, an 88-year old insurance company, worked with Qwest to develop a solution for California Casualty?s virtual call center. In order to provide the best quality customer service to its more than 250,000 policyholders across the country, California Casualty needed to link its three regional call centers so it could connect customers and prospects in a ?virtual and on-demand? manner. Though the call centers remained geographically disparate, Qwest and its partners were able to link the centers through a network-based, Web-enabled call center model. The result is an integrated voice response (IVR) system with a variety of Web-based self service options. The new system helps California Casualty save expenses associated with operations and training, and it has improved customer service satisfaction ratings.
?Today, fifteen percent of all credit card transactions are processed through the Qwest IVR in a fully self-service manner, and we?ve seen improved service levels, indicating our customers are responding well to the new system,? said Keith Felton, telecommunications systems manager, California Casualty Management Company. ?Qwest brought us an integrated solution that included best-of-breed partners, professional services and technology. This complete solution was what we needed, so it makes sense that Qwest will replicate our experience and provide customers with complete solutions instead of individual products.?
For more information on Qwest Solutions, visit www.qwestsolutions.com
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 190,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest's stock price, intense competition in the communications services market, changes in demand for Qwest's products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest's business and delays in Qwest's ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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