DENVER, January 29, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband Internet communications company, today launched a new company website with simplified access to information about Qwest, its products and services, and customer service options.
To help customers resolve issues, the new site offers one-click access to a menu of relevant information and services, including email-based customer service report forms that offer a guaranteed response within 48 hours; contact information; and answers to FAQs. Consumer and small business customers can order many products and services online, track their orders, and view and pay their bills online.
Qwest.com now features a consistent look and voice across all business lines for consumers and businesses, including Qwest DSL, Internet, wireless, local and long distance services. The site also provides sections tailored to provide state-specific information, and will soon feature a significantly improved search engine that delivers more relevant results plus advanced searching capabilities.
The new site was designed by Qwest Interactive (sm), the company?s 500-member professional services division that provides award-winning Web design and branding, application development, system integration, complex hosting and other Internet services. Qwest Interactive employed the latest graphic design technologies and incorporated input from a series of customer usability tests, dramatically improving the site?s flow for both experienced and novice users.
The new architecture enables Qwest to more easily provide dynamic content and plug in additional applications. Future enhancements include expanded e-commerce features, and streaming media via its Qwest Digital Media subsidiary.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 104,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest?s stock price, intense competition in the communications services market, changes in demand for Qwest?s products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest?s business and delays in Qwest?s ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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