DENVER, April 17, 2002 ? Qwest Communications International Inc. (NYSE:Q) today said a new Federal Communications Commission (FCC) report shows the company?s overall customer service is superior to the other 11 major local service providers in the United States. Qwest also announced the seventh consecutive quarter of strong service improvements in Colorado for the first quarter of 2002 in key areas of installation and repair for residential and small-business customers.
?Once again, independent government reports show that our service is not only improving, it?s leading the industry,? said Afshin Mohebbi, Qwest president and chief operating officer. ?Our focus will not change ? we?re going to keep working to provide the best service in the country.?
The FCC?s newly released Automated Reporting Management Information System (ARMIS) report for 2001 shows that, overall, Qwest finished first among the companies surveyed. The report is the most authoritative and objective source of competitive comparisons among the nation?s largest local telephone companies and contains statistics on service quality. The report also finds:
- Qwest finishes first in three categories, including having the shortest average installation intervals for residential customers;
- Qwest finishes second in two categories, including having the second shortest residential repeat repair intervals;
- Qwest finishes third in residential out-of-service repair intervals;
- Qwest finishes in the top half of 15 of 16 categories, a 36 percent improvement over 2000;
- Both residential and business installation commitments improve for the fourth consecutive year.
This marks the second FCC report recognizing Qwest?s dramatic customer service improvements. In December 2001, the FCC issued its ?Quality of Service of the Local Operating Companies? report, which showed that Qwest was first among the major local service providers in four of the seven critical customer service categories measured by the FCC and that Qwest improved in six of the seven.
The company also released data for the first quarter of 2002 showing the best results in Colorado in as many as eight years in key areas for residential and small-business customers:
- 99 percent of customer installation commitments were met on time ? the best first quarter results in six years;
- More than 97 percent of total repair commitments were met on time ? the best first quarter results in six years;
- Repeat repairs within 30 days decreased by nearly 24 percent from a year ago;
- Nearly 94 percent of service outages were repaired in less than 24 hours ? the best first quarter customer service results in seven years;
- At the end of March 2002, no customer in Colorado waited more than 30 days for the installation of the first telephone line ? the best first quarter results in eight years.
For Qwest?s effort to re-enter the regional long-distance business, the company said its wholesale service quality is comparable or better on key performance measures than that of Verizon and SBC Communications, whose long-distance applications for New York, Texas and eight other states have been approved by the FCC. Nearly 94 percent of the wholesale performance indicators that Qwest measures monthly to support its re-entry into the long-distance business meet or exceed either the benchmark standard or are at parity with retail measurements.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 190,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve assumptions, risks and uncertainties. Readers are cautioned not to place undue reliance on these statements, which speak only as of the date of this release. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest Communications International Inc. (together with its affiliates, ?Qwest?, ?we? or ?us?) with the Securities and Exchange Commission (the ?SEC?), specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; any adverse outcome of the SEC?s current inquiries into Qwest?s accounting policies, practices and procedures; adverse results of increased review and scrutiny by regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; rapid and significant changes in technology and markets; failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST, and difficulties in combining the operations of the combined company; our future ability to provide interLATA services within our 14-state local service area; potential fluctuations in quarterly results; volatility of Qwest?s stock price; intense competition in the markets in which we compete; changes in demand for our products and services; adverse economic conditions in the markets served by us or by companies in which we have substantial investments; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; adverse developments in commercial disputes or legal proceedings; and changes in the outcome of future events from the assumed outcome included by Qwest in its significant accounting policies. The information contained in this release is a statement of Qwest?s present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest?s assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest?s assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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