Qwest Communications Enhances Web Hosting Portfolio With Two New Service Offerings

DENVER, May 9, 2001 ? Qwest Communications International Inc. (NYSE: Q), the broadband Internet communications company, today introduced its newest Web hosting services ? Qwest Storage Services (SM) and Performance Managed Hosting(SM). The new offerings enhance Qwest?s broad portfolio of Web hosting and managed services, which provide businesses of all sizes with reliable, cost-effective solutions for managing a complex e-business environment, while providing some of the highest service level agreements (SLA) in the industry.

?Qwest provides much more than collocation and basic hosting with one of the industry?s broadest sets of managed solutions, ? said Rick Weston, senior vice president of Qwest Internet Solutions. ?The services we?re introducing today further enhance that solution set, and provide customers with the features, reliability and security they require for success.?

Qwest Storage Services enables companies to easily create, access, scale and protect data generated from their e-business environment. Qwest has deployed technology from Hitachi Data Systems and EMC to deliver this storage solution at a 99.999 percent guaranteed SLA. Data storage solutions are tailored to each customer?s specific storage needs and can be used with any of Qwest?s dedicated hosting offerings.

Services include:

  • Managed, online, protected primary disk storage
  • Business continuance solutions that protect against downtime and data loss
  • Managed tape and non-disruptive backup services
  • Offsite archiving and restore service
  • Point-in-time copy services

Qwest?s storage services are invoiced on a flexible pay-per-use basis, have multiple uptime SLAs and are delivered through a Storage Area Network (SAN), using a fully redundant switch fabric. Qwest also offers dedicated storage options for businesses that elect to purchase and install their own storage hardware from a list of equipment Qwest manages on their behalf.

Today Qwest also introduced Performance Managed Hosting, in which Qwest manages the environments all the way through the operating system. It includes:

  • Monitoring of CPU load
  • Bandwidth utilization
  • Disk space utilization

Performance Managed Hosting includes two standard SLA options: a 99.5 percent uptime guarantee which comes with all of Qwest?s hosting services, and a new fault resilient SLA, ensuring customers receive 99.95 percent service uptime.

?Qwest?s array of Web hosting and managed solutions keep e-businesses running efficiently and cost-effectively,? said Weston. ?In today?s economy, companies are looking for efficient outsourcing solutions that reduce costs and improve reliability, while enhancing customer service. Our portfolio spans the range of hosting needs to drive down costs and lower the barrier to entry into e-business, while still taking advantage of the Qwest all-optical, nationwide IP network.?

With this announcement, Qwest?s full hosting and managed services portfolio includes:

  • Basic Hosting Services that are ideal for businesses that want to perform much of their own system management, but retain control over their infrastructure while benefiting from Qwest?s CyberCenters;
  • Enhanced Hosting Services for businesses that need dedicated, advanced monitoring for complex Web sites, yet still maintain the management of their own systems;
  • Performance Managed Hosting for customers with complex Web sites that require a robust architecture with dedicated equipment and operating system support coupled with management that provides system availability guarantees;
  • Premium Managed Solutions for customers who require monitoring and management of common Web hosting hardware and software platforms;
  • Custom and Complex Support Services for large enterprise customers who want fully tailored hosting services;
  • Qwest Storage Solutions that are customized to each customer?s storage needs.
  • E-Solutions, which are pre-packaged Web hosting solutions that enable customers to cost-effectively and quickly develop and manage e-business environments.

Trained professionals monitor all Qwest Web hosting services 24 hours a day, seven days a week via Qwest CyberCentral(SM) ? a centralized hosting operations center. The Web sites are housed in one of Qwest?s 15 state-of-the-art CyberCenters(sm)that are built to ensure client systems and equipment are up and running even under extreme conditions.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 106,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest?s stock price, intense competition in the communications services market, changes in demand for Qwest?s products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest?s business and delays in Qwest?s ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

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