DENVER, August 10, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband communications company, has dedicated more than 1,000 technical experts to help customers affected by the worldwide ?Code Red? virus, also known as a ?worm,? caused by computer hackers. Qwest today is completing phone calls and distribution of personal letters and e-mails to customers about what steps they may take if they are affected by the virus.

In an effort to provide the highest level of customer service possible, Qwest technical support experts are instructing customers who call them through a step-by-step process to install the current solution to the virus, if the customer is uncomfortable following the directions on his/her own. The average call with an expert lasts 20 minutes. Wait times are far above the normal average of one to two minutes for DSL technical support, but as of this morning have decreased by 80 percent to 20 minutes. The virus did not affect the vast majority of Qwest?s DSL customers.

Qwest has also published on its web site (www.qwest.com) revised, simplified steps customers who have the Cisco 675 or 678 modems may take to install the current interim solution to the ?Code Red? virus. Several strains of the virus already have emerged and more are expected, according to government officials. News reports estimate the worldwide economic impact of the virus at $2 billion to date.

Customers may temporarily fix the virus by unplugging their modem from the electrical outlet, waiting a few seconds for the connection to be completely severed, and then plugging the modem back in. This should reset the modem and allow customers to access the Internet. Customers then need to obtain the interim solution to the latest virus by going to the Qwest web site. Customers may also call 1-866-581-3838 if they have ?Code Red? virus concerns.

?The ?Code Red? virus is an industry-wide problem currently affecting all carriers and Internet service providers,? said Brent Greene, deputy manager of the U. S. Department of Defense National Communications Systems organization. ?The government and major industry security organizations are focused on this virus as it was originally targeted at major government sites. The virus infects many manufacturers? modems and computer servers. The FBI is working to find the people who launched the virus. We stopped earlier viruses, and we will stop this one, too.?

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 113,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.


This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest's stock price, intense competition in the communications services market, changes in demand for Qwest's products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest's business and delays in Qwest's ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

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Contact Information
Media Contact
Chris Hardman
303-992-2085
chris.hardman@qwest.com
Investor Contact
Stephanie Comfort
800-567-7296
IR@qwest.com