DENVER, August 9, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband communications company, today launched new initiatives to help Qwest Digital Subscriber Line (DSL) customers affected by the worldwide ?Code Red? virus, also known as a ?worm.? Qwest provided its customers an interim patch for the original virus on July 19, 2001, but a new strain has emerged. The latest strain has affected some Cisco Systems, Inc. DSL modems. Qwest and Cisco are working together to provide DSL customers an interim solution.
Customers can temporarily fix the virus-caused problem by unplugging the modem from the electrical outlet, waiting a few seconds for the connection to be completely severed and then plug the modem back in. This should reset the modem. Customers then need to obtain the interim workaround solution to the latest virus by going to the Qwest web site (www.qwest.com). Customers may also call 1-866-581-3838 if they have ?Code Red? virus concerns.
?The Code Red virus is an industry -wide problem currently affecting all carriers and Internet service providers,? said Brent Greene, deputy manager of the U. S. Department of Defense National Communications Systems organization. ?The government and major industry security organizations are focused on this virus as it was originally targeted at major government sites. The virus infects many manufacturers? modems and computer servers. The FBI is working to find the people who launched the virus. We stopped earlier viruses, and we will stop this one, too.?
Qwest is phoning, e-mailing and sending personal letters to DSL customers who have Cisco 675 and 678 modems that may be affected by the virus. The internal Cisco 605 modem does not appear to be affected. Qwest also is working with other Internet service providers (ISPs) to provide information to their customers who use Qwest DSL services. Qwest has identified customers who could be affected by the virus and intends to continuously notify them of any new information about dealing with the problem.
The DSL modems cannot become infected, but can become a target of network devices infected with the virus. When located as a target, the DSL modems are attacked by infected devices and become unresponsive. The workaround for the Cisco modems will keep the modems from becoming unresponsive when under attack by an infected server computer.
?Qwest is working with Cisco to develop a long-term solution to this latest strain of the ?Code Red? virus,? said Shaun Gilmore, Qwest executive vice president of global products and solutions. ?Our number one priority is customer service. We recognize that dealing with this virus is frustrating and time consuming for our customers. We apologize for any inconvenience this has caused, and rest assured, we are working with Cisco around the clock to combat this virus.?
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 113,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
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