PHOENIX, November 8, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband communications company, continued its record improvement in customer service in Arizona through the third quarter of 2001 ? producing the best results in six years in key areas for residential and small-business customers. These results mark the fifth consecutive quarter of improved customer service since Qwest acquired U S WEST on June 30, 2000.
?After investing more than $5 billion over 16 months throughout our local service region, we have made significant strides improving service,? said Afshin Mohebbi, Qwest president and COO. ?We intend to continue these good results.?
At the end of September, Qwest had no delays of more than 30 days for the installation of a first telephone line in Iowa, Idaho, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington and Wyoming. In the first three quarters of this year, customer complaints to Arizona state regulators have dropped 43 percent compared to the same period last year.
In Arizona, service data for the third quarter of 2001 showed the best results in six years in key areas for residential and small-business customers:
- Delayed orders decreased nearly 94 percent over the same time a year ago;
- 99 percent of installation commitments were met on time ? the best results in five years;
- Nearly 95 percent of total repair commitments were met on time;
- Repeat repairs within 30 days decreased by nearly 21 percent from a year ago;
- Nearly 88 percent of service outages were repaired in less than 24 hours ? an improvement of nearly 13 percent over the same time a year ago ? the best third quarter results in six years;
- More than 90 percent of the wholesale performance indicators that Qwest must satisfy to re-enter the long-distance business are in compliance with either the benchmark standard or at parity with retail measurements. This meets or exceeds wholesale service results in states that already have approved entry into the long-distance business by the local exchange carrier.
"We have seen a definite improvement in Qwest's service quality over the last twelve months," said Allison Lusk, associate executive director of the Arizona Tourism Alliance. "They have done an excellent job."
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 190,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest?s stock price, intense competition in the communications services market, changes in demand for Qwest?s products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest?s business, delays in Qwest?s ability to provide interLATA services within its 14-state local service territory, adverse conditions in the economy nationally and within its territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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