DENVER, March 30, 2000 -- Qwest Communications International Inc., the broadband Internet communications company, today reported it is closing its customer service centers in Greenville, SC and Dublin, OH as part of a continuing effort to lower costs and improve efficiency.
Operations will cease today in both locations. In Dublin, 189 employees are affected, while 193 employees are affected in Greenville. Their jobs will be divided among three existing operations in Thornton, CO; Omaha, NE; and San Antonio, TX where customer service representatives are bilingual and specialize in more complex customer needs. Relatedly, in Thornton 190 employees will be transferred to TeleTech Holdings, Inc. as part of an existing customer care agreement.
Employees in Greenville and Dublin will be given severance pay and health benefits depending upon their length of service with the company. Employees in the two locations also will receive job placement services, career counseling and participate in a specially designed local job fair.
Qwest has been making continuous improvements in efficiency and quality standards for customer service for the past two years. Closing smaller operations and consolidating work in facilities that can handle large volumes of customer calls with many employees lowers costs and improves quality.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 25,500 miles in North America. In addition, KPNQwest (Nasdaq: KQIP), Qwest?s European joint venture with KPN, the Dutch telecommunications company, is building and will operate a high-capacity European fiber optic, Internet-based network that will span 11,800 miles when it is completed in 2001. For more information, please visit the Qwest web site at www.qwest.com.
This release may contain forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the SEC, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, dependence on new product development, rapid technological and market change, failure to maintain rights of way, financial risk management and future growth subject to risks, Qwest's ability to achieve Year 2000 compliance, and adverse changes in the regulatory or legislative environment. This release may include analysts' estimates and other information prepared by third parties, for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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