DENVER, September 18, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband communications company, announced today it is opening a new customer care center in Omaha to speed small-business customer access to a Qwest representative. In June, Qwest announced continued strong improvements in customer service within its 14-state region through second quarter 2001. The establishment of this center reinforces Qwest's goal to become the number one provider of local service in the country.
?This reaffirms Qwest?s commitment to our first priority, customer service, and I'm pleased that Qwest made the decision to bring these jobs to Omaha,? said Tim Sandos, Qwest vice president for Nebraska. ?And with Nebraska?s highly skilled workforce, many with extensive customer service experience, this is an excellent choice for locating a center that's linked directly to our number one priority.?
The new customer care center is expected to open in November, with approximately 40 employees by year-end. At peak staffing, the center will grow to approximately 100 employees handling service, billing and payment questions for small-business customers located within the 14 Western states where Qwest provides local service.
Service Improvement Linked to More Long-Distance Competition
Improving customer service is an integral part of Qwest?s efforts to re-enter the long-distance business in its 14 Western states. This month, the Nebraska Public Service Commission unanimously certified completion of reciprocal compensation, one of the 14 checklist items necessary for the company?s re-entry into the long-distance business. Once Qwest is approved to re-enter the long-distance business, the company will be able to offer a complete bundle of services that includes long distance, wireless, Internet, local services and the convenience of a single bill.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 113,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest?s stock price, intense competition in the communications services market, changes in demand for Qwest?s products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest?s business, delays in Qwest?s ability to provide interLATA services within its 14-state local service territory, adverse conditions in the economy nationally and within its territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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