DENVER, May 17, 2001 ? Qwest Communications International Inc. (NYSE:Q), the broadband Internet communications company, announced today that it plans to open a new Customer Care center in Cheyenne. This announcement is the latest in a series of center expansions aimed at improving service and meeting the growing demands of the consumer market.
?We have a long and valued history with the community of Cheyenne,? said Mike Ceballos, Qwest state vice president for Wyoming. ?With their highly skilled workforce, many with extensive customer experience, this is an excellent choice for locating a center that?s linked directly to our top priority of delivering first-class customer service.?
The new Customer Care center is expected to open in June with approximately 70 employees. At peak staffing, the center will grow to between 100 and 150 employees and handle service, billing and payment questions for residential customers located within the 14 Western states where Qwest provides local service. This expansion is also in anticipation of increased consumer demand arising from Qwest?s planned re-entry into the long-distance market in early 2002.
?The selection of Cheyenne brings together the best of both worlds?growth opportunities and community partnership,? said Governor Jim Geringer. ?This decision is definitely a win for Wyoming, for Qwest customers and for Qwest.?
Cheyenne will become the fifth center dedicated exclusively to customer care for the consumer market and joins existing centers located in Albuquerque, Des Moines, Helena and Pocatello.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 106,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest's stock price, intense competition in the communications services market, changes in demand for Qwest's products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest's business and delays in Qwest's ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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