DENVER, October 3, 2001 ? Qwest Communications International Inc. (NYSE: Q), the broadband communications company, announced today that it offers two new industry-leading service-level agreement (SLA) guarantees to its dedicated Internet access (DIA) and virtual private network (VPN) customers: The industry?s first-ever service-level guarantee for traffic that extends beyond the Qwest network, and the new standard for traditional on-network service performance.
?No other service provider is offering customers such an aggressive range of performance and reliability guarantees,? said Shaun Gilmore, executive vice president of global products and solutions for Qwest. ?Our industry-leading global broadband network puts Qwest in the unique position to back up its promises with guarantees, and enhances customers? ability to take advantage of latency-intolerant applications such as videoconferencing and voice over IP.?
In an industry first, Qwest is the sole network service provider (NSP) to guarantee a 95-millisecond maximum average round-trip latency between its network and the networks of the industry?s Top 5 NSPs (based on a percentage of all network traffic, industry-wide). Internet traffic often crosses multiple carriers? networks on its way from the sender to the recipient, and Qwest is the first to offer an ?off-net? SLA.
In another industry-leading initiative, Qwest now provides all its DIA and VPN customers with an enhanced 99.5 percent packet delivery and a maximum average latency of 50 milliseconds. Qwest also will continue to provide 100-percent network uptime. Qwest?s packet-delivery assurance is the highest available in the industry while the company?s new latency guarantee is 10 percent faster than its nearest competitor, and sets the standard for next-generation Internet protocol (IP) networks.
"Qwest has moved this past year to become an aggressive force in theindustry and setting the pace by which others are forced to keep up. Withthe introduction of these two new SLAs, Qwest ratchets the bar up yet againto push the services-delivery envelope," said Counse Broders, senior Internet services analyst, Current Analysis.
To help customers monitor the performance of the global Qwest OC-192c IP network, Qwest has updated its IP network-reporting Web site, http://stat.qwest.net, that provides near real-time performance metrics on packet-delivery percentages and latencies in the United States, Europe and Asia.
The foundation for Qwest?s communications service offerings is its 113,000-mile broadband network, which circumnavigates the globe and provides a platform for a wide spectrum of services, which include Qwest?s comprehensive selection of Web-enabled applications and managed solutions, such as Web hosting, storage, content distribution, applications and virtual private network (VPN) services.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 113,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, volatility of Qwest?s stock price, intense competition in the communications services market, changes in demand for Qwest?s products and services, dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels, higher than anticipated employee levels, capital expenditures and operating expenses, rapid and significant changes in technology and markets, adverse changes in the regulatory or legislative environment affecting Qwest?s business, delays in Qwest?s ability to provide interLATA services within its 14-state local service territory, failure to maintain rights of way, and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST timely or at all and difficulties in combining the operations of Qwest and U S WEST. This release may include analysts? estimates and other information prepared by third parties for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts? expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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