May 18, 1999 ? Qwest Communications International Inc. (Nasdaq: QWST), a leading Internet communications company, and Siebel Systems, Inc. (Nasdaq: SEBL), the world?s leading supplier of Web-based front office software systems, today announced a strategic relationship. Targeting small to mid-sized businesses, Qwest will distribute Siebel's Sales for Workgroups software and provide comprehensive application hosting services for Siebel Systems' applications.
This announcement is part of a larger strategic effort that establishes Qwest as the industry's first facilities-based Application Service Provider (ASP), delivering Internet-based applications and services to businesses around the world.
This strategic relationship gives businesses:
- A comprehensive, facilities-based Application Service Provider (ASP) that combines Qwest's network, Siebel Systems' front office software, SAP America's high-end ERP software and Hewlett-Packard Company's state-of-the-art server platform and services;
- Round-the-clock Internet access to Siebel Enterprise Applications over Qwest's reliable, high-speed, scalable and secure network;
- Real-time help desk, customer service and technical support for Siebel System's front office applications;
- Complete, out-of-the-box integration between Siebel System's front office software with SAP R/3
According to Forrester Research, front office software ? computer programs that manage every aspect of the customer acquisition and support process ? represents the fastest-growing segment of the enterprise applications marketplace.
Under the terms of the agreement, Qwest will provide application hosting and help desk support for Siebel Sales for Workgroups, allowing small to mid-sized organizations to seamlessly unite sales professionals in a team-selling environment. By partnering with leading Siebel Systems? third-party systems integration partners, Qwest will offer turnkey Siebel solutions to their customers. Additionally, Qwest will employ its state-of-the-art network infrastructure and application hosting CyberCenterssm to offer for the entire family of Siebel Enterprise Applications.
"As the industry moves to a virtual business model, the distribution of business software applications is also changing. By combining our network with Siebel Systems' software, we can deliver the most feature rich, Web-based front office solution to customers in a secure and scalable environment," said Lewis O. Wilks, Qwest's president of Internet and multimedia markets. "By adding Siebel's front office solution to our portfolio of hosted applications, Qwest can now help businesses manage every aspect of their business operations with the speed and reliability necessary to compete in today?s marketplace."
"Regardless of their size, companies are finding that sales, marketing and customer service information systems are no longer optional ? they are business critical to building and maintaining tight relationships with their customers," said Thomas M. Siebel, chairman and CEO, Siebel Systems, Inc. "While many small and mid-sized organizations see the need for front office solutions, they have limited information technology resources. These organizations can now leverage Qwest's reliable, high-speed, scalable network to access Siebel Systems' sales, marketing and customer service applications via the Internet, 24-hours-a-day, 7-days-a-week."
The Qwest ASP solution combines Qwest's high-speed network with Siebel Systems' front office solutions, SAP's high-end ERP software solutions and Hewlett-Packard's state-of-the-art server platform and services. Organizations can now purchase a complete, end-to-end solution that incorporates the latest advances in networking, software, hardware and technical support from one, unified source.
Qwest Communications International Inc. (Nasdaq: QWST) is a leader in reliable and secure broadband Internet-based data, voice and image communications for businesses and consumers. Headquartered in Denver, Qwest has more than 9,000 employees working in North America, Europe and Mexico. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking, will span more than 18,500 route miles in the United States when it is completed by mid-1999, and an additional 315-mile network route that will be completed by the end of the year. In addition, Qwest and KPN, the Dutch telecommunications company, have formed a venture to build and operate a high-capacity European fiber optic, Internet Protocol-based network that has 2,100 miles and will span 9,100 miles when it is completed in 2001. Qwest also has nearly completed a 1,400-mile network in Mexico. For more information, please visit the Qwest web site at www.qwest.com.
About Siebel Systems
Siebel Systems, Inc. (NASDAQ: SEBL) is the world's leading supplier of Web-based front office software systems. Siebel Systems provides an integrated family of sales, marketing and customer service application software for field sales, customer service, telesales, telemarketing, field service, third-party resellers and Internet based E-commerce and self service. Siebel Systems products are designed to meet the needs of small, medium and large businesses. Siebel Systems sales and service facilities are deployed locally in over 20 countries and can be reached through the World Wide Web at www.siebel.com.
This release may contain forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the SEC, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, dependence on new product development, rapid technological and market change, failure to complete the network on schedule and on budget, financial risk management and future growth subject to risks, Qwest's ability to achieve Year 2000 compliance, and adverse changes in the regulatory or legislative environment. Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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