BOISE, Idaho, March 1, 2002 - Qwest Communications International Inc. (NYSE: Q), the broadband communications company, today announced plans to open a new Digital Subscriber Line (DSL) Technical Support center in Boise that will employ more than 290 people from the area. This center will handle calls from Qwest's subscribers and will respond to DSL subscriber questions and help troubleshoot repair issues.
"We specifically selected Boise because Idaho's workforce ranks among the best in America. They're extremely capable of helping Qwest achieve service excellence," said Augie Cruciotti, Qwest's executive vice president of local networks. "We are very pleased with our service performance and confident this new technical support center will improve the quality and delivery of DSL to our customers."
In supporting the establishment of the Regional Technical Support Center, the state of Idaho agreed to assist in training the new Qwest employees with funds from the Workforce Development Training Fund, available through the Idaho Department of Labor.
"This is great news for Idaho and is a direct reflection of the quality of our local workforce," said Jim Schmit, Qwest vice president of policy and law for Idaho. "While Qwest could have located this center anywhere in the nation, the company has decided to make Boise its regional center for DSL support."
"Qwest's announcement is more evidence that our economic development package, including the nation's first broadband investment tax credit and other incentives, is working to help Idaho become one of the first states to emerge from the recession," Idaho Governor Dirk Kempthorne said. "Qwest could have opened this DSL center anywhere, but they chose Idaho. I believe the quality of our workforce and the partnerships between state government and the private sector helped Qwest make the decision to bring these new jobs to Boise."
The DSL Technical Support Center will be located in downtown Boise at One Capital Center. The center will perform a variety of functions ranging from the screening and routing of all inbound calls to the appropriate Qwest technical support personnel, to solving complex connection issues associated with DSL service. Once the technical support center is fully staffed, Qwest will have more than 290 employees providing DSL support at this Boise location.
The Boise DSL Technical Support center is the first such center to provide end-to-end customer solutions and replaces the service work previously done by external vendors, outside of Idaho, contracted by Qwest.
"In the current environment, this is certainly good news," said John Thompson, vice president - CWA District 7. "We welcome every opportunity to partner with Qwest leadership to keep jobs within the company and our employees in those jobs."
Hiring for the screening consultants and the customer service managers will begin immediately with advertisements in local newspapers this weekend. The hiring, screening and training process is expected to continue through April. The center should be fully operational by July.
DSL service, the high-speed, "always-on," connection allows customers to surf the Internet at speeds ranging from 256 Kilobits per second to 7 Megabits per second, or up to 125 times faster than a traditional 56K modem.
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband data, voice and image communications for businesses and consumers. The Qwest Macro Capacity(r) Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 190,000 miles globally. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest Communications International Inc. (together with its affiliates, "Qwest", "we" or "us") with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: potential fluctuations in quarterly results; volatility of Qwest's stock price; intense competition in the markets in which we compete; changes in demand for our products and services; the duration and extent of the current economic downturn, including its effect on our customers and suppliers; adverse economic conditions in the markets served by us or by companies in which we have substantial investments; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; rapid and significant changes in technology and markets; adverse changes in the regulatory or legislative environment affecting our business, delays in our ability to provide interLATA services within our 14-state local service area; failure to maintain rights-of-way; and failure to achieve the projected synergies and financial results expected to result from the acquisition of U S WEST, and difficulties in combining the operations of the combined company. This release may include analysts' estimates and other information prepared by third parties for which we assume no responsibility. We undertake no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.