ALBUQUERQUE, NOVEMBER 13, 2000 — Qwest Communications International Inc. (NYSE:Q), the broadband Internet communications company, today announced the construction of a $6 million Customer Care Center in downtown Albuquerque that will employ more than 260 people. The center will handle national billing management for unique customers such as hotels and payphone service providers and is expected to handle 13 million calls annually.
"This is great news for New Mexico," said John Badal, Qwest New Mexico Vice President. "Qwest could have located this facility anywhere in the nation but we chose New Mexico because we're committed to the future of this state. In addition to bringing good jobs to the state this center will also help provide better service quality for our customers both inside and outside New Mexico."
The project is scheduled for completion mid-January, 2001. Customer care positions will pay between $8.35 and $11.40 per hour and Qwest hopes to begin the hiring process in December. The Albuquerque center is part of Qwest's strategy of increasing front-line customer service capabilities while streamlining its operations in the aftermath of the U S WEST acquisition.
John Badal said that the $6 million investment in the Customer Care Center is in addition to the $788 million Qwest has committed in the rate case settlement recently announced by the staff of the New Mexico Public Regulation Commission. "Qwest is making this investment separate from the plan we negotiated with the state because we are part of this community and we want to help New Mexico succeed."
Qwest Communications International Inc. (NYSE: Q) is a leader in reliable, scalable and secure broadband Internet-based data, voice and image communications for businesses and consumers. The Qwest Macro Capacity® Fiber Network, designed with the newest optical networking equipment for speed and efficiency, spans more than 104,000 miles globally. For more information, please visit the Qwest web site at www.qwest.com.
This release may contain forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by Qwest with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including potential fluctuations in quarterly results, dependence on new product development, rapid technological and market change, failure to maintain rights of way, financial risk management and future growth subject to risks, adverse changes in the regulatory or legislative environment, and failure to achieve the synergies and financial results expected from the acquisition of U S WEST, Inc. This release may include analysts' estimates and other information prepared by third parties, for which Qwest assumes no responsibility. Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.
|Qwest Media Contact