DENVER, June 17, 2009Qwest Communications International, Inc. (NYSE: Q) and IBM (NYSE: IBM) today announced a 5-year agreement to deliver highly proactive managed services to mid-size businesses. Financial terms were not disclosed.

Qwest and IBM will go to market with network management services that simplify complex technology operations and enable customers to optimize their information technology (IT) networks, while minimizing capital expenditure. Unlike many Fortune 500 class enterprises, mid-sized businesses often lack the comprehensive IT budgets, staff and technical skills required to upgrade their existing IT infrastructure with the latest security solutions, communications and network management tools. Through the Qwest and IBM partnership, customers will have access to these advanced capabilities through the following services:
 
  • Managed Security Services powered by IBM Internet Security Systems. These services are designed to provide 24x7x365 protection against malicious Internet activity including viruses, spam and attacks such as distributed denial of service (DDoS). Backed by the world-renown IBM X-Force, an elite team of security researchers, these services offer real-time adaptive protection against a dynamic array of threats.
  • Network Management Services managed by IBM Express Remote Management Infrastructure Services (ERMIS). An advanced, highly automated solution that monitors data network performance, proactively identifies issues, notifies customers and initiates resolution. The service is capable of managing a broad range of network devices that will be offered with network configuration functionality to support business’ needs for flexibility. 
  • Unified Communications Services also managed by ERMIS. These services, supporting implementations of fewer than 100 IP phones, include remote monitoring, reporting and management for a unified communications telephony service. The new functionality enables customers with solution flexibility to upgrade to a simple, yet powerful IP communications system, along with an all-inclusive service of network connectivity, equipment, telephones, and real-time monitoring and management.
 
The Qwest managed services offering will enable customers to monitor the performance of their network services and make changes through a single, secure, Web-based portal with real-time alerts and advisories. The portal is built on an advanced platform, rich Internet applications and best practices in user interface design. IBM Global Business Services will work with Qwest on the portal design and implementation as well as the systems integration to ensure the customer experience is seamless across all services and aspects of account management. The companies also will work jointly to optimize the performance of clients’ network components and will provide competitive service-level agreements.
 
“Advanced, end-to-end IT services that are automated and easily integrated into a client’s network are the value adds of this alliance,” said Eric Bozich, vice president of Qwest Business Markets Group Product Management. “The services we will make available as part of this agreement are a very real example of Qwest’s commitment to investing in its next-generation network to anticipate the evolving needs of a savvy customer base.” 
 
“Together IBM and Qwest are moving swiftly to offer mid-market clients a comprehensive set of network infrastructure requirements,” said Richard Stomp, vice president and managing director for Qwest at IBM. “Through access to a powerful, yet simplified ecosystem for unified communications, data protection and communications infrastructure management.”

 

 

About Qwest

Qwest Business is a choice of 95 percent of Fortune 500 companies, offering a comprehensive portfolio of data and voice networking communications solutions to enterprises, government agencies and educational institutions of all sizes. The Qwest network covers the entire continental United States and has one of the largest fiber footprints in the U.S., capable of supporting 40Gbps data transmission rates. Go to Qwest.com/business

 

About IBM


For more information please visit:  http://www.ibm.com/businesscenter/smb/us/en/index

  

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The marks that comprise the Qwest logo are registered trademarks of Qwest Communications International Inc. in the U.S. and certain other countries.
 

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