DES MOINES, March 27, 2003 ? Qwest Communications International Inc. (NYSE:Q) today announced the creation of 140 news jobs as the company opens a new customer loyalty center in Des Moines.
The Customer Loyalty Center will operate in downtown Des Moines at 925 High Street. The new center will be responsible for developing positive relationships with customers and ultimately reduce call transfers to drive greater customer satisfaction. Customer relations specialists will take incoming calls and work with customers to solve their service issues, and ensure they are receiving the most from the products and services they currently have from Qwest.
"We have an outstanding employee base in Iowa and we're very pleased to bring additional jobs to Iowa. Our employees demonstrate a ?Spirit of Service? that is essential to providing our customers with an exceptional experience every time they call," said Max Phillips, state president Iowa. "We look forward to the opening of the new Customer Loyalty Center and our long-term partnership with this state."
"Qwest's expansion in Des Moines is terrific for the city and Iowa's economy," said Governor Tom Vilsack. "As we work to transform Iowa's economy, we need to continue to attract and expand high-technology companies like Qwest that create opportunities through high-wage jobs. We're very pleased to see such a significant expansion in Iowa."
During the last year, Qwest has instituted several new programs to enhance customer satisfaction, including extending call center hours to include Saturdays, a new and simplified voice response system to route customer calls to the appropriate department, and on-line self-service options, among others.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 50,000-plus employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; the effects of our anticipated restatement of historical financial statements including delays in or restrictions on our ability to access the capital markets or other adverse effects to our business and financial position; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; the failure of our chief executive and chief financial officers to provide certain certifications relating to certain public filings; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; our future ability to provide interLATA services within our 14-state local service area; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete, including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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