ORLANDO, Fla., Oct. 6 /PRNewswire-FirstCall/ -- For the second consecutive year, EMBARQ(R) Wholesale has earned three national "Best-in-Class" awards, according to ATLANTIC-ACM, a leading telecommunications research consultancy and benchmarking firm.
Presenting the awards at the CompTel PLUS Convention & Expo in Orlando, ATLANTIC-ACM today recognized EMBARQ(R) Wholesale for excellence based on customer feedback in three key areas: Customer Service, Sales Representatives and for the second consecutive year, Provisioning.
"We offer our sincere congratulations to EMBARQ," said Fedor Smith, vice president, ATLANTIC-ACM. "The company again distinguished itself in the Provisioning category with an especially strong showing. Efficient, timely provisioning has a major impact on customer satisfaction, as do sales representatives. Combined, they doubtless helped lead to the customer service win as well."
Bill Cheek, president of EMBARQ(R) Wholesale Markets, accepted the awards, which resulted from ATLANTIC-ACM's Metro Carrier Report Card. The Report Card evaluates carriers in key performance areas based on more than 2,000 customer ratings.
"Our customers regularly tell us how pleased they are with Embarq's performance in these areas, and this special recognition represents what they tell others about us," Cheek said. "I credit the hard work and dedication of our entire organization to providing best in class service. Our 'Service Wins' philosophy and our emphasis on practical ingenuity continue to produce strong results for us."
Last month, EMBARQ(R) Business earned three Retail Metro Carrier Excellence Awards from ATLANTIC-ACM for Customer Service, Provisioning, and Large Business and Enterprise Data Quality and Price.
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services, serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry, and long-term planning. For more information, visit ATLANTIC-ACM's website at http://www.atlantic-acm.com.
Embarq Corporation (NYSE: EQ), headquartered in Overland Park, Kansas, offers a complete suite of communications services. The company has approximately 18,000 employees and operates in 18 states.
EMBARQ is included in the S&P 500 and is in the Fortune 500(R) list of America's largest corporations. For consumers, EMBARQ offers an innovative portfolio of services that includes reliable local and long distance home phone service, high-speed Internet, wireless, and satellite TV from DISH Network(R) -- all on one monthly bill.
For businesses, EMBARQ(R) Business has a comprehensive range of flexible and integrated services designed to help businesses of all sizes be more productive and communicate with their customers. This service portfolio includes local voice and data services, long distance, Business Class High Speed Internet, wireless, satellite TV from DIRECTV(R), enhanced data network services, voice and data communication equipment and managed network services.
For more information, visit embarq.com.