DENVER, January 12, 2004 ? Qwest Communications International Inc. (NYSE: Q) today announced that Dictaphone, a leader in voice recognition, dictation and medical transcription software, has expanded its service agreement with Qwest. Dictaphone will use Qwest Web Contact Center(sm) (QWCC) ? an interactive, voice recognition solution designed to meet the needs of call centers and businesses with inbound and outbound customer contact needs. Dictaphone will use the QWCC platform to enhance its proprietary employee communications system, which enables customers to immediately contact Dictaphone employees via telephone regardless of their locations.
Dictaphone began its relationship with Qwest in December, 2001. In addition to the contract expansion, Qwest provides Dictaphone with long-distance voice services, toll-free solutions for its call-centers, dedicated Internet access and QWCC solutions. Dictaphone?s success with those services led to its additional investment in Qwest?s premium network technology, enabling it to upgrade and enhance its systems, and prepare for a disaster such as a hurricane or a power outage.
QWCC is one of the critical technologies used in Dictaphone?s communications system, known as Find?. The Find application is critical to Dictaphone because it is the company?s primary means for customers to get in touch with Dictaphone representatives, even if they are traveling and only reachable by a mobile phone. Find also allows Dictaphone to prepare for an emergency because it can re-direct calls from one call-center to another in the event of a disaster.
?Find?s success is attributable to Qwest?s call-center solutions,? said Robert Moon, senior manager telecommunications, Dictaphone Corporation. ?Qwest was able to implement Find on its QWCC platform almost immediately and, as a result, we were able to reduce costs associated with delivering Find and we can easily add additional features, such as integrating it with fax transmissions and other data functions. QWCC combined with the rest of the services we?re getting from Qwest has significantly improved our business because it helps us reduce our overall communications spend and our customers are getting better service than ever before.?
?At Qwest we are dedicated to helping our business customers deliver excellent service to their customers,? said Cliff Holtz, executive vice president, Qwest business markets group. ?One way we do that is through our industry-leadership in contact center solutions, which are based on cutting-edge technology that enables businesses to create custom applications and solutions to fit their needs. Dictaphone is taking advantage of those solutions and we?re very pleased to be their service provider of choice again.?
Qwest has valuable toll-free, long-distance and next-generation solutions designed to meet the needs of businesses with customer contact centers. QWCC is an industry-leading interactive voice response (IVR) and voice recognition solution for both inbound and outbound calls based on the Voice XML industry standard. It works as a stand-alone application or integrates with Web, computer telephony integration (CTI) platforms and database information. With QWCC, customers can reduce operating costs, increase customer satisfaction and minimize capital investment.
Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 47,000 employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at www.qwest.com.
Forward Looking Statement Note
This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; access line losses due to increased competition, including from technology substitution of our access lines with wireless and cable alternatives; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures and certain transactions; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; further delays in making required public filings with the SEC; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete including the likelihood of certain of our competitors emerging from bankruptcy court protection or otherwise reorganizing their capital structure and competing effectively against us; changes in demand for our products and services; acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.
The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.
Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.