December 5, 2002 view printable version Qwest Communications Streamlines Web Hosting Operations To Better Address The Needs Of Business Customers

DENVER, December 5, 2002 ? Qwest Communications International Inc. (NYSE: Q) today announced that it has streamlined its Web hosting line of business, including its CyberCenters(sm) operations. Qwest will continue to provide its full array of valuable Web hosting solutions to enterprise, mid-market and small business customers through eight key CyberCenters that are strategically located to meet customer demand throughout North America. The decision to focus on eight CyberCenters from its original 16 existing facilities ensures customers? needs are met, while Qwest focuses on profitability of the Web hosting business.

?Our customers have told us that they strongly value Qwest?s Web hosting services. This new strategy will allow us to continue to provide services without compromising the company?s business objectives,? said Tom Schill, general manager, Qwest Hosting. ?This plan makes good business sense because it focuses on profitability and customer service, and it enables Qwest to take advantage of the vast market opportunity that lies ahead.?

Following a thorough review of its facilities, the company concluded that it will continue to provide Web hosting services in the following locations: Burbank, Calif.; Chicago; Denver; Newark; Tampa; Sacramento; Sterling, VA; and Sunnyvale, Calif. These centers are expected to provide Qwest with a strong and profitable revenue stream in the future.

Over the next several months, Qwest is expected to transition the majority of its customers from the remaining eight centers to its other facilities, ensuring that customers? operations and service are uninterrupted during the process.

Qwest?s Denver-based CyberCentral will continue to operate as a centralized data center operations facility providing 24x7x365 monitoring of customers? servers, network elements and Web-based applications, regardless of which Qwest CyberCenter is hosting the customer?s data.

?The two most important aspects of Qwest?s reformulated Web hosting strategy are that we will continue to provide high-quality services to our existing customers and that we will aggressively attack the market with great solutions and customer service,? continued Schill. ?Our goal is to be the industry?s leading Web hosting provider from both a technology solutions and customer service perspective.?

Qwest offers a complete spectrum of Web hosting solutions covering the following range of services:

  • Performance Hosting: A high-availability hardware architecture tied with a specific service level agreement in support of those customers whose businesses require high levels of availability.
  • Qwest Storage Services: Utility and managed dedicated storage services.
  • Qwest Backup Services: Managed tape backup, non-disruptive backup and point-in-time copy services.
  • Production Database Services: Supporting Oracle® and Microsoft SQL? database systems.
  • Qwest Security Services: Managed firewall, intrusion detection and Q.Scan(sm) services.

About Qwest

Qwest Communications International Inc. (NYSE: Q) is a leading provider of voice, video and data services to more than 25 million customers. The company?s 53,000-plus employees are committed to the ?Spirit of Service? and providing world-class services that exceed customers? expectations for quality, value and reliability. For more information, please visit the Qwest Web site at

This release may contain projections and other forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. Readers are referred to the documents filed by us with the Securities and Exchange Commission, specifically the most recent reports which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including but not limited to: the duration and extent of the current economic downturn in our 14-state local service area, including its effect on our customers and suppliers; the effects of our anticipated restatement of historical financial statements including delays in or restrictions on our ability to access the capital markets or other adverse effects to our business and financial position; our substantial indebtedness, and our inability to complete any efforts to de-lever our balance sheet through asset sales or other transactions; any adverse outcome of the SEC's current investigation into our accounting policies, practices and procedures; any adverse outcome of the current investigation by the U.S. Attorney's office in Denver into certain matters relating to us; adverse results of increased review and scrutiny by Congress, regulatory authorities, media and others (including any internal analyses) of financial reporting issues and practices or otherwise; the failure of our chief executive and chief financial officers to provide certain certifications relating to certain public filings; rapid and significant changes in technology and markets; any adverse developments in commercial disputes or legal proceedings, including any adverse outcome of current or future legal proceedings related to matters that are the subject of governmental investigations, and, to the extent not covered by insurance, if any, our inability to satisfy any resulting obligations from funds available to us, if any; our future ability to provide interLATA services within our 14-state local service area; potential fluctuations in quarterly results; volatility of our stock price; intense competition in the markets in which we compete; changes in demand for our products and services; dependence on new product development and acceleration of the deployment of advanced new services, such as broadband data, wireless and video services, which could require substantial expenditure of financial and other resources in excess of contemplated levels; higher than anticipated employee levels, capital expenditures and operating expenses; adverse changes in the regulatory or legislative environment affecting our business; and changes in the outcome of future events from the assumed outcome included in our significant accounting policies.

The information contained in this release is a statement of Qwest's present intention, belief or expectation and is based upon, among other things, the existing regulatory environment, industry conditions, market conditions and prices, the economy in general and Qwest's assumptions. Qwest may change its intention, belief or expectation, at any time and without notice, based upon any changes in such factors, in Qwest's assumptions or otherwise. The cautionary statements contained or referred to in this release should be considered in connection with any subsequent written or oral forward-looking statements that Qwest or persons acting on its behalf may issue. This release may include analysts' estimates and other information prepared by third parties for which Qwest assumes no responsibility.

Qwest undertakes no obligation to review or confirm analysts' expectations or estimates or to release publicly any revisions to any forward-looking statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.

By including any information in this release, Qwest does not necessarily acknowledge that disclosure of such information is required by applicable law or that the information is material.

The Qwest logo is a registered trademark of, and CyberCenter is a service mark of, Qwest Communications International Inc. in the U.S. and certain other countries.

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Claire Mylott
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Stephanie Comfort
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